Gtech AirRam MK2 K9Help and Support
Suitable for all domestic pets, the K9 delivers high performance cleaning without the cord*, while withstanding the extra strain pet hair can place on a vacuum cleaner – clogging the mechanism and making it wear out faster.
FAQ's for the Gtech AirRam MK2 K9
How much room does the new AirRam K9 take up in the home?
The top handle section can be lowered into the bottom part of the handle and the entire handle can also be removed from the head. This results in the product requiring very little room to be stored away when not in use. When the upper handle is down, the storage dimensions of the AirRam is: Height - 853mm, Width - 300m, Length - 260mm.
How long is the warranty period and what does it cover?
The warranty is 2 years from purchase date. You must retain your proof of purchase / delivery to register. The warranty covers everything except:
- Normal wear and tear (e.g. bristles, filter)
- Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner which is not in accordance with the Gtech AirRam K9 operating manual.
- Blockages - please refer to the Gtech AirRam K9 operating manual for details of how to unblock your vacuum cleaner.
- Use of the vacuum cleaner for anything other than the normal domestic household purposes.
- Use of parts and accessories which are not Gtech Genuine Components.
- Faulty installation (except where installed by Gtech).
- Repairs or alterations carried out by parties other than Gtech or it’s authorised agents.
Is it powerful? How many watts?
Yes, all Gtech products are designed to deliver the same performance as competitor’s corded products. The AirRam K9 is 100 watts.
How big is the bin?
Can the existing AirRam Mk.1 K9 spares be used with new AirRam K9?
Currently the only AirRam Mk.1 K9 spare that is compatible with the new AirRam K9 is the charger adapter.
Why has the power switch changed from a button to a foot pedal?
This is in order to improve ergonomics and to reduce any strain on the users back when turning the product on and off. This also eliminates the need for any electronics in the handle components improving reliability and increasing versatility.
The product feels heavy to operate.
The product is only 3.5kg which makes it one of the lightest cordless vacuum cleaners on the market. If the customer feels the product is heavy to operate please ensure the brush bar, front roller wheels and larger rear wheels are fitted correctly and not damaged.
Can I use the new AirRam K9 to clean up wet areas?
No, the new AirRam K9 is only for dry cleaning.
Has the runtime of the new AirRam K9 changed from the AirRam Mk.1 K9?
No, the runtime should remain the same at 40 minutes per charge.
Is the battery covered within the warranty?
Yes, the battery will be covered for 2 years.
Will it run out while I’m cleaning?
The AirRam K9 has a battery indicator which shows you how much charge is in the battery, so you always know how much cleaning time you have left.
How do I charge the product?
The charger socket is on the back of the battery pack (a round hole). You can charge it either on or off the product and you can see the charge status on the display.
The brush bar is not rotating when the new AirRam K9 is on.
Ensure the brush bar is inserted correctly and securely locked in place. Check that the battery is charged, check that there isn’t a build up of hair on the brush bar. If the problem still persists the AirRam K9 could have a broken belt.
How do you remove the upper handle after it has been assembled into the lower handle section?
Press in the small rectangular pin located on the back of the lower handle with a pen. When this is pressed in, press the upper handle height adjust button located on the side of the upper handle and pull the upper handle up and out.
My product looks like it has a crack in it. Is this normal?
Yes, but they are not cracks. The material used has a pearlescent effect which gives the product a unique finish.
My product is no longer picking up.
First empty the bin and try again, if it still does not pick up, remove the bin and then take the filter out of the side of the bin and clean. Also check for blockages inside the brush bar housing; make sure to do this with the bin and battery off the product.
My bin is damaged, can I replace it?
Yes, the bin can be replaced with a new one.
The product smells funny.
This is because the filter is dirty; wash it thoroughly following the manual’s instructions. You can also buy a spare filter from us.
The bin is difficult to empty and return back into the product.
Use the slider to eject the dirt out of the bin and ensure the slider is fully pulled back into its original position before placing it back into the product.