I can't find a Gtech sweeper charger in the box.
The SW20 Power Sweeper uses our ‘ecocharge’ charge stand rather than a traditional wired charger. You can find this packed away inside the dust tray. Remove the dust tray by gripping its clear window and the bottom of the container before pulling it away from the unit. Having done this, you’ll see the Gtech sweeper charger stand inside.
The lower handle on my SW20 keeps coming loose.
Our SW20 model features a lower handle that has four lugs laid out in a circular formation. These lugs enable the lower handle to attach and lock into the sweeper. If one or more of the lugs have broken or sustained damage, it won’t join to your sweeper correctly.
Has your lower handle broken? If it has you can purchase a replacement direct from us by ordering from our website. Contact our Customer Services team today if your sweeper is within warranty. Before contacting our Customer Service team, please ensure you have your address, telephone and model numbers close to hand. Proof of purchase may be required if you bought your Gtech from a third-party retailer.
Gtech Lower Sweeper Handle (New Style)
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My sweeper's upper handle keeps becoming detached.
Your SW20 upper handle is designed to withstand the bumps and scrapes of home sweeping. However, if yours has sustained damage, you can pick up a replacement from our website today.
Is your sweeper within warranty? Contact our Customer Services team for more advice and information on repairs and replacements. It’s important that you have your address, telephone number and model number to hand when you call. If your product wasn’t purchased directly from Gtech, we may also require proof of purchase.
Which Gtech sweeper spares are available for the SW20?
The full list of Gtech sweeper spares available for your SW20 can be found at the bottom of this page.
When I use my sweeper the front lifts off the floor.
You could find your sweeper lifts off the floor during use around your home if the lower handle hasn't been assembled properly.
It's an issue that's easy to correct, though. Follow these simple steps:
- Carefully lower your SW20’s handle until it’s lay flat to the floor.
- Turn the handle180 degrees clockwise.
- Take the handle and lift it back up into its upright position.
Dust is sticking to the body of my sweeper.
With use around the home, your sweeper’s body can attract static. However, a regular wipe round with damp cloth will remove it. Before using it again, ensure that you allow it time to dry.
The sweeper battery on my SW20 doesn't run for as long as it used to.
If it’s not been fully-charged, your SW20 battery won’t be capable of running for as long as it should. You can ensure your sweeper battery has a full charge simply by placing it on the ‘ecocharge’ stand for 4 hours (ensuring that the plug socket is switched on) until the light on your unit turns green. It is generally a good idea to occasionally run your battery flat before recharging. Once it’s reached this point, put it on to recharge for 4 hours. You can see the charging instructions in full in your user manual or by clicking here.
With use your sweeper brush bar may become clogged with hair, dust, dirt and debris. This results in the unit’s motor having to work harder to pick this build up from your home’s floor, which in turn impacts run-times. You can remove the brush bar to clean it. Find out how to do so by clicking here.
Your sweeper’s battery has a typical life span of between 18-24 months. Beyond this point, you may notice the performance begin to decline. If you’ve owned your unit for longer than this, you can order a replacement Gtech sweeper battery from our website. Download instructions on how to change the battery on your SW20 by clicking here
If you’re experiencing technical difficulties with your unit and it’s still covered by the warranty, contact our Customer Services team. Make sure you have your model serial number, address and telephone number to hand. If you didn’t purchase your Gtech directly from us, you may be required to provide proof of your purchase.
Gtech SW02, SW11, SW20 and SW21 Battery (NiMH)
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My sweeper battery isn't re-charging.
Your unit features an LED light – you can find this next to the on/off switch.
If it’s charging correctly, you’ll see it illuminate. If it doesn’t illuminate, just follow these easy steps:
- Plug your ‘ecocharge’ fast charge stand into the mains socket (ensuring that the mains socket is turned on). Dock the sweeper onto the charging stand.
- Press the on/off button once then wait 5 seconds.
- If you see the LED light come on it’s an indication that your sweeper is charging. Please allow 4 hours to fully recharge before using it again.
If the LED light still hasn’t come on, it is likely that your Gtech sweeper charger has developed a fault and needs to be replaced. We sell replacements on our website – order yours today.
Check your user manual for charging instructions click here.
Contact the Customer Services team if your SW20 is covered by a warranty. Before you call the team, ensure you have your address, telephone number and model number available. If you didn’t purchase your unit directly from Gtech – either through our telephone order line or directly from our website – you may need to provide proof of purchase.
Which type of battery does my sweeper have?
The SW20 Power Sweeper only uses NiMH batteries. Replacement batteries can be ordered from our website.
Gtech SW02, SW11, SW20 and SW21 Battery (NiMH)
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Which type of Gtech sweeper charger is compatible with the SW20?
The SW20 is compatible with our ‘ecocharge’ fast charge stand. You can order a replacement Gtech sweeper charger from our site if yours has broken or become damaged.
How do I empty the dust tray?
Removing the dust tray is simple. Hold the clear window and container’s bottom section and gradually pull it away from the side of the power sweeper.
My sweeper isn't collecting dirt as effectively as it should.
If you find your sweeper is leaving dirt on the floor as you clean, there could be several reasons for this:
- Your sweeper’s dust tray could be full. After use the dust tray should be emptied. You can find out how to empty your SW20 by checking the emptying instructions in your user manual. See the full instructions, click here.
- Whilst cleaning your home, the SW20’s brush bar may have become clogged with dust, hair and debris. You’ll need to give it an occasional clean. Find out more about how clean your brush bar, click here.
My SW20's brush bar isn't rotating.
In rare instances the drive belt can become disconnected from your unit’s brush bar or motor, which prevents the former from rotating.
Follow this simple set of instructions to check the drive belt:
- Is the drive belt connected to the sweeper brush bar? Click here to find out more.
- Is the drive belt connected up to the motor? If it isn’t, read our belt replacement instructions - Click here.
If, upon carrying out these checks, you find the drive belt is connected up to both the SW20’s brush bar and motor, the issue may be that it’s become stretched. A stretched drive belt doesn't have the tension required to turn the brush bar, meaning it won’t pick up as effectively. Call our Customer Services team for assistance if your drive belt has become damaged.
My sweeper is making unusual sounds during use.
If your sweeper starts to produce a rattling, screeching or grating noise when you use it, please carry out the following checks:
- Turn your unit on and check to ensure the edge brush is turning.
- Switch it off and carefully turn the brush bar by hand to see if it rotates easily.
You’ll need to purchase a replacement brush bar if you find the edge brush won’t turn or your brush bar has seized. Is your sweeper within warranty? If so, call our Customer Services team. When you call, make sure you note down your address, telephone number and model number. If your unit wasn't directly purchased from us, we may need proof of purchase.
How can I replace my Gtech sweeper batteries?
You can find full instructions on how to replace the sweeper battery on your SW20 by clicking here.
How do I replace my sweeper’s drive belt?
To see full instructions on how to fit a replacement drive belt on your sweeper, click here.