I can't find a charger in the box with my new sweeper.
The SW22 Power Sweeper uses our ‘ecocharge’ fast charge stand. Upon taking your new unit from the box, you can find the 'ecocharge' Gtech sweeper charger stand packed inside the dust tray.
Remove the dust tray from your sweeper by gripping the clear window and the container bottom. Steadily pull it away from the unit to locate your charger.
Where can I find a full list of Gtech sweeper spares for the SW22?
You can find a full list of the Gtech sweeper spares we supply for the SW22 at the bottom of this page.
How do I remove the SW22's dust tray?
You’ll need to remove your unit’s dust tray on a regular basis to empty it after use. Grip your dust tray’s clear window and its bottom side, then gradually pull it away from the unit to remove.
The lower handle won't attach to my sweeper.
Each lower handle features four lugs set out in a circular formation. The lugs lock the lower handle into position on your sweeper. If any of these lugs have broken or become damaged, your lower handle won’t attach to your sweeper correctly –it won’t lock into place. If your lower handle has broken or become damaged over time, you can get a replacement from our website today.
Does your sweeper still have its warranty? If so, please contact our Customer Services team for more advice and information. When calling, ensure you have your address, contact telephone number and SW22 serial number to hand. We may need you to provide proof of purchase if you didn’t purchase your sweeper directly from Gtech.
The upper handle doesn't lock into my sweeper.
If you find your upper handle has sustained damage and doesn’t fit, you can pick up a like-for-like replacement for your unit from our website.
If your sweeper is covered by its warranty, give our Customer Services team a call. Make sure you have your contact telephone number, address and model number available. You also need to provide proof of purchase if you bought your Gtech SW22 from a third-party retailer.
The front of my sweeper is lifting off the floor when I use it.
The front of your sweeper could potentially lift off the floor during use if you haven’t correctly attached the lower handle.
You can correct this issue by following the three simple steps below:
- Take your unit’s handle and lower it until it’s flat on the floor.
- Rotate the handle 180 degrees clockwise to lock it into position.
- Lift your handle back up into the upright position.
My sweeper is leaving dirt on the floor.
Your sweeper could be leaving dirt, dust and debris on the floor for a number of reasons:
- Its dust tray could be full. You’ll need to empty it regularly after use. Your user manual features instructions on how to empty your SW22’s dust tray. Click here to view these instructions.
- Your sweeper brush bar might have become clogged with a build-up of dirt and hair. Try giving it a clean. Click here to see the full instructions.
The brush bar isn’t rotating.
Occasionally the drive belt on your sweeper may become disconnected from the brush bar or the motor, preventing it from rotating. You can check the drive belt by following these simple instructions:
- Is the drive belt connected to the brush bar? Click here for more information.
- Is the drive belt on your sweeper connected to the motor? If not, click here.
If, having done this, you find that the drive belt is attached to both your sweeper’s brush bar and its motor, there’s a possibility it may have become stretched, which can happen with heavy usage around the home. A stretched drive belt isn’t capable of providing the level of tension required for the brush bar to rotate. Please contact our Customer Services team for assistance.
My sweeper battery doesn’t offer the run time it used to.
Your power sweeper battery won’t run for as long as it should if it isn’t fully charged. In order to ensure that it has a full charge, run the unit’s battery down until it’s almost empty. Put it on the ‘ecocharge’ fast charge stand for 3 hours to fully recharge. Learn more about how to charge your SW22 sweeper battery with our charging instructions, click here.
The run-time your unit can offer could be reduced if its brush bar becomes clogged with a build-up of hair, dust or dirt. Ensure the sweeper brush bar can rotate freely by removing it and giving it a clean on a regular basis. Find out how to remove your SW22 sweeper brush bar,
A typical Gtech sweeper battery will have a lifespan of between 18 and 24 months. Following this period, you may start to notice a decline in performance. If your model is older or you’ve damaged your existing battery, you can order a replacement from our website. You can download the instructions on how to change your battery by click here.
If your unit is within warranty, please contact our Customer Services team, and have your model serial number, address and telephone number close to hand. Please note - if you didn’t purchase your SW22 directly from us, you may need to provide proof of purchase.
My power sweeper isn’t re-charging.
Your sweeper features an LED light next to its on/off switch. This will illuminate if it’s charging correctly.
If your unit’s LED light is not illuminating then follow these simple steps:
- Plug the ‘ecocharge’ stand into the mains socket - check that mains socket is switched on. Dock the unit onto the charging stand.
- Press the on/off button on your SW22 once, then wait for 5 seconds.
- You should see the LED light come on – this means that your unit is now charging. Allow 3 hours for it to fully recharge the battery before using your sweeper again.
If you find that the LED light still hasn’t illuminated, it’s likely that your Gtech sweeper charger has developed a fault and will need to be replaced. You can order a replacement charger today from our website.
If you encounter a problem and your SW22 is still within warranty, contact our Customer Services team. When you call, ensure you have your serial number, address and contact telephone number available. We may need to see proof of purchase if your unit wasn’t purchased directly from Gtech.
To check your user manual for charging instructions, click here.
Which type of battery does my sweeper have?
The SW22 Power Sweeper only uses Lithium-ion batteries. Replacement batteries can be ordered from our website.
Which Gtech sweeper charger does the SW22 use?
Our SW22 model uses an 'ecocharge' fast charge stand rather than a wired charger. You can order a replacement fast charge stand from our website.
There's a dust build-up on my sweeper.
Static can build up on the body of your sweeper as you clean. With a damp cloth, however, this can easily be removed. Simply take the cloth and wipe away the dusty from the sweeper, removable visor and dust tray. Ensure you give it time to dry before using it again.
My sweeper makes unusual noises when I switch it on.
If you find your sweeper starts to make rattling, grating or screeching noises, you should carry out the following checks:
- Switch your sweeper on, and then check the edge brush is rotating as it should.
- Switch it off. Rotate the brush bar with your hand to check whether it rotates freely.
If the edge brush doesn’t turn, or the brush bar has seized up, you’ll need a replacement brush bar kit. They can be ordered direct from our website today.
Please contact our Customer Services team if your sweeper is within warranty. Before calling, make sure you have your address, telephone number and model number available. We may require proof of purchase if your SW22 wasn’t bought directly from Gtech.
How do I replace my Gtech sweeper batteries?
For instructions on how to replace your sweeper battery please click here.
Can I replace the drive belt on my sweeper?
Please click here for instructions on how to replace the drive belt on your sweeper.