Last Updated: 20th March 2018

Gtech (Grey Technology Limited) knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Gtech (Grey Technology Limited). By visiting Gtech (Grey Technology Limited), you are accepting and consenting to the practices described in this Privacy Notice.

By sharing your personal information with us, and by continuing to use our website, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.

General Privacy Inquiries: Please submit any questions, concerns or comments you have about this Privacy Statement or any requests concerning your personal data to our Data Protection Lead by email to [email protected].

Personal Data That We Collect

The information we learn from customers helps us personalise and continually improve your experience at Gtech (Grey Technology Limited). We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, and recommend merchandise that might be of interest to you. We also use this information to improve our website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather:

Gtech (Grey Technology Limited) may collect personal information which we receive when:

• • you use our website (including www.gtech.co.uk )
• • you use our services
• • you contact us or
• • you are a recipient of our services

This may include information:

• • which you provide where you
• o complete one of our forms or receipts,
• o contract with us.
• o enter information on the www.gtech.co.uk website
• o contact Gtech (Grey Technology Limited) directly in writing or by phone or;
• • which is recorded on mail or parcels sent to you via Gtech (Grey Technology Limited).

We may collect the following types of information:

• • your name, address, email address and telephone number(s).
• • information required to provide you with a service, and details of our services that you have used
• • your company’s name, your position in the company; the company’s address, company’s email address and telephone number
• • information collected through your use of the Gtech (Grey Technology Limited) website. Please refer to the Cookies section within this policy for more information.

We work with Epsilon Abacus (registered Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods and home interior categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers wider buying patterns. From this information, retailers can tailor their communications, sending prospect customers suitable offers that should be of interest to them, based on what they like to buy.

Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please call us on 01908 522455, write to us at our address below or email us at [email protected]

Email Communications

As a user of our products or services, we will send you support communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that's happening at Gtech ( Grey Technology Limited) which we think you might like to know about; whether it’s our latest product announcements, owner offers or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How is this personal information used?'

Online interactions

We collect and handle information from all visitors to our website, whether you actively provide us with that information or merely browse our websites. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites.

We use this information so that we can see how long our website takes to load, how it is used, the number of visitors to the different sections of our website, and what information visitors look at most.

We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google, YouTube [or on social media]).

That information is, predominantly, collected through our use of cookies and similar technologies.

Social Media

You may use social media to contact us about your Gtech products, or to let people know what you think about your Gtech product. We review publicly available social media and online sites to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.

The information we collect from social media and online sites sometimes includes personal information that has been put online and is publicly available. We make sure any information we use is properly credited to its source or is made anonymous.

These online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.

Our Use of Cookies and Similar Technologies

Cookies are pieces of data, normally stored in text files that we place on visitors computers to store a range of information, usually specific to that visitor or device being used. Should you choose, you can disable cookies from your browser and delete cookies currently stored on your computer.

On Microsoft Internet Explorer, this can be done by selecting "Internet Options” and then selecting the “Privacy” tab under “Settings”. From here you can select to “Block Cookies”. On Google Chrome, this can be done by selecting “Settings”, and then selecting “Advanced”. Under “Privacy & Security”, select “Content Settings” and then “Cookies”. You can choose to “Allow sites to save and read cookie data” or select which cookies you want to block. Please consult your online HELP menu for other browsers or devices or if you need any further support in blocking or removing cookies.

If you choose to block cookies, this may prevent the Website working correctly or stop us being able to identify errors on the Website that you may experience.

The cookies used on our Websites have been categorised based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our websites and other online services:

Category 1: Strictly Necessary Cookies

These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Category 2: Performance Cookies

These cookies allow us to monitor traffic sources and our Website performance. This data may be used to help optimise our websites and make them easier for you to use and navigate. These cookies are also used to let affiliates know if you came to our Website from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our Website or be able to monitor performance.

Category 3: Functionality Cookies

These cookies allow our websites to remember choices you make while browsing and can allow enhanced functionality or personalisation. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Gtech websites.

Category 4: Targetting Cookies

These cookies may be set through our advertise partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser or internet device. If you not allow these cookies, you will experience less targeted advertising.

Category 5: Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

How is your personal information used?

We use the personal information we collect to: provide and improve our services, to provide you with a personalised experience on our sites (especially, by offering you services and items that you may like), to contact you about your account and our Services, to provide you customer service, to provide you with personalized advertising and marketing, and to detect fraudulent or illegal activities. We may use and retain your personal information as follows:

Provide, improve and personalise our services

• • Provide access to and use of our services.
• • Offer you site content that includes items and services that you may like.
• • Keep track of your basket
• • Give you access to your purchase history and other features
• • Customise, measure and improve our Services
• • Provide other services requested by you as described when we collect the information
• • We may use geo-location information to provide you with location-based services (such as advertising, search results and other personalised content)

Contact you about your account and provide you customer service

• • Contact you to notify you regarding your account, to troubleshoot problems with your account
• • Contact you to enforce any agreement we may have with you
• • For these purposes we may contact you via email, telephone, text messages and postal mail

Personalise our advertising and marketing communications

• • Personalise, measure and improve our advertising based on your advertising customisation preferences
• • Contact you, either via email, telephone, text messages or postal mail to: offer you coupons, discounts and special promotions and inform you about our Services. We will use the contact information you have provided to contact you by email, SMS text and/or telephone if you have consented to such contact. Message and data rates may apply
• • Deliver targeted marketing, service updates and promotional offers based on your communication preferences

Prevent, detect, mitigate and investigate fraudulent or illegal activities

• • Prevent, detect, mitigate and investigate fraud, security breaches, potentially prohibited or illegal activities
• • Enforce our Privacy Notice

We retain your personal information for as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our and take other actions permitted or required by applicable laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.

Changing the way we contact you about products and services

We rely on legitimate interest as the legal basis for undertaking outbound postal direct marketing. Occasionally we may obtain postal lists of potential customers from external companies. We will only deal with reputable companies that take privacy and data protection as seriously as we do, and we will always let you choose not to receive further communications from us.

You can change the way that we contact you in the following ways;

Opt-In/Start Contacting Me

If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an "opt-in") by:

• • Contacting Gtech (Grey Technology Limited) customer service and stating that you would like to receive communications from us, or
• • Logging onto your account on our website and changing your preferences and information

Changing your preferences

If you have previously said that you would like us to contact you ("opted-in") but would like to change or update the way that we do so, you can update your preferences by:

• • Contacting Gtech (Grey Technology Limited) customer service and stating that you would like to change or update the way that we contact you; or
• • Logging onto your account on our website and changing your preferences and information.

Opt-Out/Stop Contacting Me;

If you want to stop receiving marketing or support communications from us (sometimes called "opting out"), you can do so at any time by:

• • Contacting Gtech (Grey Technology Limited) customer service stating that you no longer wish to receive such communications;
• • Using the unsubscribe option included in all our e-mail correspondence (on all marketing and support communications), or
• • Logging into your account on our website and changing your preferences and information.
• • Emailing our privacy team at [email protected]

Data sharing with third parties

We never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to

Third parties who provide services on our behalf

We share your personal information with certain third parties who provide services on our behalf. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this privacy policy.

The third parties who provide services on our behalf fall into the following categories:

• • Our distributors, who help us to sell our products in certain countries;
• • Those helping us to deliver products to you;
• • Third parties that help us with mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services and claims;
• • Third parties that help us to provide services and responses to you;
• • Third parties that assist us with our marketing, helping us to understand how well our online advertising works, to reach people who are more interested in Gtech products, by setting cookies on our websites (more information on this can be found in our cookies policy.)
• • Social media platforms who serve our advertising on their platforms on our behalf (and who we may securely share your personal information with in order to serve this advertising to both you and/or others).

How long we keep personal information

Gtech (Grey Technology Limited) will only retain customers’ personal information for as long as it needs it to carry out a purpose or meet a particular obligation.

Keeping personal information accurate

Gtech (Grey Technology Limited) will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Gtech (Grey Technology Limited) relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform Gtech (Grey Technology Limited) of any changes to their information (e.g. by updating your account details on Gtech (Grey Technology Limited) websites).

Access to your personal information

We give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences.

You have the right to access, update and amend personal information that we hold about you. In certain circumstances, you can also:

• • object to our use of your personal information for certain purposes;
• • ask us to limit or restrict our use of your personal information;
• • ask us to remove or delete personal information about you; or
• • provide your personal information to a third-party provider of services.

If you would like to exercise any of your rights in relation to your personal information, please e-mail [email protected]

• • Requesting a copy of your information
• o You can request details of personal information Gtech (Grey Technology Limited) holds about you, including on our websites’ databases, by contacting us.
• o Requests must be made in writing. Proof of identification will be required to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the products or services that you have used. An optional application form may be provided to assist us in locating the information you require.

How we protect personal data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

Our procedures mean that we may request proof of identity before we share your personal information with you.

In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

Marketing and market research

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.

We will send you relevant offers and news about our products and services by email, but only if you have previously agreed to receive these marketing communications in this way. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.

We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

Children

Gtech (Grey Technology Limited) websites and products are not directed at children. We do not knowingly collect any personal information from children.

If you are a child, please do not attempt to become a registered user of our websites, apps or products or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.

If you are aware of a child who has provided their personal information to us, please contact us at [email protected]

Changes to our privacy policy

We will keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated March 2018.

Contact Us

If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email our Privacy Team.

If, after speaking to us, you are not satisfied with our response, you can contact the Information Commissioner's Office ( https://ico.org.uk ) who is responsible for handling complaints about the use of personal information.

You can contact our Privacy Team at any time at [email protected] . We will get back to you as soon as possible.

Ordering

If you place an order, by doing so you agree to be bound by these Terms and Conditions. We advise you to keep a copy of these Terms and Conditions and your order details for your future reference. We have tried to make these Terms and Conditions as simple as possible and recommend that you print them from the Website when placing your order.

When you submit your order, you are offering to purchase products from us at the prices indicated in the Catalogue or on the Website, as applicable. The contract between us is not formed until we have acknowledged acceptance of your order or we dispatch the products to you, whichever is the earlier.

If you discover you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can correct the mistake before the products are dispatched. If you are aged under 18, please get your parent / guardian’s consent before ordering.

Website orders

All orders for products from the Website must be placed using the shopping basket facility provided on the Website. To be able to order on the Website you will need to register on the Website and log-in using your unique log-in details that we provide to you as part of the registration process (e.g. username, password).

You are responsible for maintaining the confidentiality of your log-in details. You should contact us as soon as possible if you believe that anyone has obtained your log-in details without your permission or if you become aware of any other breach of security on the Website.

We will not be responsible to you if there is unauthorised access to your log-in details or unauthorised activity on the Website as a result of your log-in details becoming compromised, unless this is due to our negligence.

When ordering on the Website you will be directed to a secure website operated by our provider of on-line payment facilities where you can enter your payment information. Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen on the Website displaying the details relating to your order.

Shipping & Delivery

Delivery is free to all UK addresses. Free delivery will not show on your order, just the price of the items ordered. 

Products will be delivered to the delivery address specified by you when making your order. If you order more than one product in a single order, then they may be dispatched separately and arrive with you at different times.

Our courier partners will attempt Next Day delivery for all vacuums, power sweepers, grass trimmers, hedge trimmers, leaf blowers, worklights and the cordless lawnmower 2.0, however this is not a guaranteed service. Attempted Next Day delivery services apply 7 days a week (i.e. including Saturday and Sunday delivery) and to orders placed up until 7pm in the evening with the exception of the cordless lawnmower CLM001 or its associated battery, which will be delivered within 3-5 working days of your order.

Attempted Next Day also delivery excludes delivery to UK islands and highlands due to longer carriage times to those areas. The following postcode areas are excluded from attempted Next Day delivery.:

The Channel Islands: JE1, JE2, JE3, JE4, JE5, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, GY10.

Scilly Islands: TR21, TR22, TR23, TR24, TR25

Isle of Man: IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99.

Scottish Highlands and Islands: AB31-38, AB41-56, FK17-21, HS 1-9, KA27-28, KW 0-17, PA 20-78, PH 15-99, ZE (all).

All other orders for spares and accessories will be delivered within 5-10 working days of your order.

If you wish to have products delivered outside the UK, or have any other queries about delivery, please contact us by telephone on 0800 484 0215 before placing an order. Charges and delivery times will vary.

Payment, Pricing & Promotions

The prices indicated in the Catalogue and on the Website include VAT unless otherwise stated. Payment must be made in British pounds. You can pay for products using most major credit and debit cards.

It is your responsibility to ensure that the payment details you provide are correct and complete. We are not responsible for supplying products if the details you submit when making your order are incorrect or incomplete. No payment will be deemed to have been made until we have cleared funds and we will not dispatch the products until we receive payment in full.

The prices in the Catalogue and on the Website are checked regularly to seek to ensure they are accurate and up-to-date. However, if we find they have changed when we receive your order we will contact you and ask if you wish to proceed.

Gift cards and voucher codes

To redeem your gift card or voucher code, enter your individual voucher code in the “voucher code” box on the order summary page. Gift cards and voucher codes are only valid for the combination of products or services specified at the point you were provided with the card or code. Exclusions and limitations will be stated at that point. All purchases are subject to standard www.gtech.co.uk terms and conditions.

Gift cards and voucher code may only be used once. Voucher codes are not valid in conjunction with any other promotion or voucher code and are not valid on sale items or other discounted items including bundles.
Voucher codes are non-transferable. Resale and distribution of voucher codes is prohibited, including unauthorised publication of voucher codes on any internet forum, website or social media.

A voucher code entitles you to a saving on a new order. There is no cash alternative.  Voucher codes are not valid for the purchase of gift cards or gift vouchers. We reserve the right to withdraw voucher codes at any time and without prior notice.

30 day money back guarantee

All products ordered from www.gtech.co.uk (or by telephone from Gtech) are covered by a 30-day money back guarantee. If you change your mind we ask that you return the product to us in its original condition with your proof of purchase within 30 days. We will happily either exchange it or give you a full refund. Please note that we are happy to arrange the return carriage but we do ask that you cover the cost of £10 per order for all products excluding eBikes where the return carriage charge is £50 per eBike. Our 30 day money back guarantee does not affect your statutory rights.

Warranty Terms and Conditions

To register a product for Gtech warranty visit www.gtech.co.uk/warrantyregistration.

Warranty

All products are covered by a 2 year guarantee. To qualify, your product must be registered within 3 months of date of purchase.

Summary

The guarantee becomes effective at the date of purchase (or the date of delivery if this is later).

• You must provide proof of delivery/purchase before any work can be carried out on the product. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note.
• All work will be carried out by Gtech or its authorised agents.
• Any parts which are replaced will become the property of Gtech.
• The repair or replacement of your product is under guarantee and will not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your statutory right as a consumer.

What's not covered?

Gtech does not guarantee the repair or replacement of a product as a result of:

• Normal wear and tear (e.g. belt brush bar, batteries).
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not in accordance with the operating manual.
• Blockages - please refer to the operating manual for details of how to unblock your vacuum cleaner.
• Use of the product for anything other than the normal domestic household purposes.
• Use of parts and accessories which are not Gtech Genuine Components.
• Faulty installation (except where installed by Gtech).
• Repairs or alterations carried out by parties other than Gtech or its authorised agents.
• Purchasing your product from an unofficial third party (i.e not from Gtech or an official Gtech retailer)
• If you are in doubt as to what is covered by your guarantee, please call the Gtech Customer Care Helpline on UK: 0800 484 0215.

Competition Terms and Conditions

Entry by post - If you would like to enter a Competition without registering with Gtech, please send a postcard with your name, address, email address and the name of the competition to: Gtech, Brindley Road, Warndon, Worcestershire. WR4 9FB.

Requests by letter must be received on or before the close date of the respective Competition.

Advertising Mail

Gtech works with carefully selected third parties to deliver advertising mail to qualified UK consumers.

Gtech and the third parties it works with all work strictly under the Data Protection Act (1998) and within Direct Marketing Association (DMA) Code of Practice to ensure that any data that we use has been collected fairly and lawfully. The third parties we work with are all registered with the Information Commissioners Office (ICO).

Any data we use for advertising mail excludes any individual that has signed up to the Mailing Preference Service (MPS). In addition, we also use commercially available data to screen out any known changes in address and other lapsed or out of date addresses. We do this to give us every chance of only delivering to current addresses who may be interested in our products. Finally, any data we use to produce postal advertising excludes anyone that as opted out of postal advertising from Gtech previously. If you require any further information regarding receipt of Gtech advertising mail please contact us.

If you would like to opt out of all third party advertising mail we recommend that registering with the Mailing Preference Service (MPS). All Direct Marketing Association (DMA) member companies work with the MPS as a condition of membership. 

Opting out

A notification we receive from an individual opting-out of advertising from Gtech takes effect immediately – no new postal advertising will be produced after that point (opt out is instant).

If you would like to opt-out of Gtech postal advertising please contact-us.

Gtech postal advertising has a production cycle of 1-2 months which, in rare instances, can mean that a subsequent item(s) of mail may be delivered after the opt-out notice. This means a maximum 90 period after the initial opt-out notice for postal advertising may apply in a very small percentage of cases.

Privacy & Security

To read our Privacy Policy, click here.

Legal information

These Terms and Conditions are a contract between you and us. Neither of us intend that these Terms and Conditions will be enforceable by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999. These Terms and Conditions and all communications between us will be conducted in the English language. The laws of England and Wales apply to these Terms and Conditions. If any disputes arise between you and us (for example, in relation to your order) and you want to take court proceedings, you must do so in the courts of England and Wales.

Updating your details

If you change address or any other personal details, please write to us at Gtech, Brindley Road, Warndon, Worcestershire. WR4 9FB so that we can update our records.

How to contact us

Please contact our customer services team on 0800 484 0215 or write to Gtech, Brindley Road, Warndon, Worcestershire. WR4 9FB.