AirRam K9 support

Identify the problem area

Identify the problem area
Identify the problem area
  1. 1 Charger
  2. 2 Filters
  3. 3 Battery release button
  4. 4 Battery
  5. 5 Dirt bin tray
  6. 6 End caps
  7. 7 Wheels
  8. 8 Top Handle
  9. 9 Carry handle
  10. 10 On / Off Button
  11. 11 Lower handle
  12. 12 State-of-charge indicator
  13. 13 Dirt bin lid, filters & scented cartridges
  14. 14 Brush-bar & spindles
  15. 15 Riser visor (front seal)
  16. 16 Scented cartridges

Troubleshooting

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the charge indicator on the front of the lower handle has 1 flashing red light or 4 looping red lights, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. As the battery charges, the LEDs on the handle will light up green in turn. Once fully charged, 4 green solid lights will show on the handle display.

Make sure the charger is unplugged

Your AirRam MK1 K9 won’t switch on if the charger is still plugged into the mains. Unplug the charger from the mains and the vacuum and try using the vacuum again.

Check that the battery is fitted correctly

Unplug your AirRam MK1 K9 from the mains and remove the battery. The battery-housing should be clear so that you can place the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The battery terminals may be dirty or damaged

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the battery terminals or battery-housing terminals are dirty, it may be preventing your AirRam MK1 K9 from functioning properly. Make sure you keep the battery and battery-housing clean in order to maintain your AirRam MK1 K9’s cleaning performance.

Remove the battery and use a dry, soft cloth to wipe it clean and check for any damage. The battery terminals are located on the back of the battery, just below the ratings label. Wipe the battery-housing terminals, too – these are located at the bottom of the battery-housing and look like metal pins.

The On/ Off button is faulty

The AirRam MK1 K9 is operated by an On/ Off button which is located on the top of the lower handle.

You’ll be able to hear a clicking noise and the button will bounce when pressed. If there is no clicking noise or bouncing from the button, the main body may need replacing. Get in touch with us as we may need to send you a replacement part.

Are the brush-bars jammed?

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws underneath the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

Check that the brush-bars are fitted correctly

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may not be lined up correctly and your vacuum will automatically cut-out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

Check that the filter is clean

If there is an unexpected smell coming from your AirRam MK1 K9, the filter may need cleaning. Unplug your AirRam MK1 K9 from the mains and remove the battery.

Remove the dirt bin lid from the vacuum and use a coin to turn the locking nut to the ‘unlocked’ position. Pull the rubber base away from the plastic lid. Remove the 2 filters from the base by pulling on the rubber edge.

Tap out the dirt from the filter and tip out any debris from the housing and bin tray. Clean the bin tray to ensure there are no blockages or excess dirt remaining. Wash the filters under warm water. Squeeze out any excess water and leave the filters to completely dry – this normally takes around 24 hours.

To refit, place the black side of each filter into the square hole on the bottom of the bin lid – the rubber edge will slot into place. Place the bottom rubber lid inside the plastic top lid, making sure the vents on the plastic lid aren’t blocked by the rubber lid. Using a coin, turn the locking nut back to the ‘locked’ position. Place the dirt bin lid back on the bin tray.

Replace the scented tabs

The AirRam MK1 K9 comes with scented tabs to enhance cleaning experience and leave rooms smelling fresh. Each time you wash the filters (we’d suggest doing this every month, depending on your cleaning schedule), replace the scented tabs.

Remove the dirt bin lid from the vacuum and and use a coin to turn the locking nut to the ‘unlocked’ position. Pull the rubber base away from the plastic lid. Remove the old scented tabs and push new ones into the 2 mesh corners of each filter. Regular changing of the tabs ensures you’re getting a fresh burst of fragrance each time you vacuum. If tabs are left for too long without being changed, they may emit an unpleasant smell and affect your cleaning experience.

Replacement scented tabs are available online via our spares page.

Are the brush-bars jammed?

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may have jammed creating a smell and your vacuum will automatically cut-out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing.Also check for any damage to the ends of the brush bars.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the charge indicator on the front of the lower handle has 1 flashing red light or 4 looping red lights, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. As the battery charges, the LEDs on the handle will light up green in turn. Once fully charged, 4 green solid lights will show on the handle display.

Make sure the charger is unplugged

Your AirRam MK1 K9 won’t work if the charger is still plugged into the mains. Unplug the charger from the mains and the vacuum and try again.

Check that the battery is fitted correctly

Unplug your AirRam MK1 K9 from the mains and remove the battery. The battery-housing should be clear so that you can place the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

If the battery is showing 4 solid red lights, the brush-bars may have jammed

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing. Also check for any damage to the ends of the brush bars.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

If there is a decrease in power, the bin may need emptying or refitting

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the bin is full, the suction levels will drop and there will be a decrease in power as a result. Remove the dirt bin lid and put your hands either side of the dirt bin tray to pull it out from the vacuum. Empty the dirt into your bin and wipe around the tray with a dry, soft cloth. Replace the bin tray back into the main body of the vacuum – it will click into place when fitted securely. Replace the bin lid.

If there is a decrease in power, the filters may be blocked

Unplug your AirRam MK1 K9 from the mains and remove the battery.

The AirRam MK1 K9’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filters at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filters. You can buy spare filters online via our spares page.

Remove the dirt bin lid from the vacuum and use a coin to turn the locking nut to the ‘unlocked’ position. Pull the rubber base away from the plastic lid. Remove the two filters from the base by pulling on the rubber edge.

Tap out the dirt from the filter and tip out any debris from the housing and bin tray. Clean the bin tray to ensure there are no blockages or excess dirt remaining. Wash the filters under warm water. Squeeze out any excess water and leave the filters to completely dry – this normally takes around 24 hours.

To refit, place the black side of each filter into the square hole on the bottom of the bin lid – the rubber edge will slot into place. Place the bottom rubber lid inside the plastic top lid, making sure the vents on the plastic lid aren’t blocked by the rubber lid. Using a coin, turn the locking nut back to the ‘locked’ position. Place the dirt bin lid back on the bin tray.

Check the battery lights

•1 solid red light or 4 red lights looping for 10 seconds

The battery needs to be charged.

•1 flashing green light, then no lights

There is an issue with the charger. Remove the charger and check for damage to the charger and charging hole on the battery. If there are no signs of damage, refit the charger and try again.

If the battery is still not charging , get in touch with us as we may need to send you a replacement part.

•4 solid red lights

Remove the battery and check if the brush-bars have jammed.

•4 lights flashing every half a second, continuing for 10 seconds

There has been a short circuit in the vacuum. Please switch the vacuum off and do not use it. Get in touch with us as we may need to send you a replacement part.

These solutions normally work, but, if you’re still having problems, follow our charger troubleshooting guide below.

Check the charger

If you’ve worked your way through the above steps and your AirRam MK1 K9’s still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the charger is plugged into the battery, there should be at least 1 light showing green. If there are no lights illuminated, continue to the next step.

If the charger fitting is loose, there will be excessive movement when it’s plugged into the battery, so get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it’s charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or the pin is broken on the charger, you need a replacement charger to ensure your AirRam MK1 K9 works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the charging port in the battery. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one instead - the AirRam MK1 K9 charger is compatible with the chargers for the other AirRam products, Multi/ K9, Pro/ K9, Power Floor/ K9, ST20, HT20 and Work Light.

If you’ve taken all the steps to check your battery and charger and your vacuum still isn’t charging, get in touch with us as we may need to send you a replacement part.

The bin needs emptying or refitting

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the bin is full, the suction levels will drop and there will be a decrease in power as a result. Remove the dirt bin lid and put your hands either side of the dirt bin tray to pull it out from the vacuum. Empty the dirt into your bin and wipe around the tray with a dry, soft cloth. Replace the bin tray back into the main body of the vacuum - it will click into place when fitted securely. Replace the bin lid.

The filters could be blocked

Unplug your AirRam MK1 K9 from the mains and remove the battery.

The AirRam MK1 K9’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filters at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filters. You can buy spare filters online via our spares page.

Remove the dirt bin lid from the vacuum and use a coin to turn the locking nut to the ‘unlocked’ position. Pull the rubber base away from the plastic lid. Remove the 2 filters from the base by pulling on the rubber edge.

Tap out the dirt from the filter and tip out any debris from the housing and bin tray. Clean the bin try to ensure there are no blockages or excess dirt remaining. Wash the filters under warm water. Squeeze out any excess water and leave it to completely dry – this normally takes around 24 hours.

To refit, place the black side of each filter into the square hole on the bottom of the bin lid – the rubber edge will slot into place. Place the bottom rubber lid inside the plastic top lid, making sure the vents on the plastic lid aren’t blocked by the rubber lid. Using a coin, turn the locking nut back to the ‘locked’ position. Place the dirt bin lid back on the bin tray.

The battery is running low

There will be a small reduction in suction when the battery is running low. Recharge your battery to reinstate the usual level of suction. You can fully charge the AirRam MK1 K9 in 4 hours, or charge it for a shorter period for a burst of cleaning time. 

Check that the battery is fitted correctly

Unplug your AirRam MK1 K9 from the mains and remove the battery.

The battery-housing should be clear so that you can place the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The machine could be blocked

Unplug your AirRam MK1 K9 from the mains and remove the battery.

There may be a blockage in the base of the AirRam MK1 K9. When the dirt bin tray is removed, check for any blockages inside the bin-housing in the main body. Check the brush-bars and their housing for any blockages, too. Remove any hair/ thread from around the brush-bars and get rid of any dirt or debris inside their housing.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

Check the seal for signs of damage

Unplug your AirRam MK1 K9 from the mains and remove the battery.

Remove the dirt bin tray and check the seals around the suction ports - these are oval-shaped holes located at the back of the vacuum, inside the dirt bin tray housing.

Check that the bin’s top and bottom lids are not damaged and are secured in place with the locking nut. Check that the filter rubber seals are not damaged. Damage to the seals can cause a high-pitched whistling noise.

Suction port test

Remove the dirt bin and turn the AirRam MK1 K9 on. Place a piece of paper – not your hand! – over the motor suction ports, these are oval-shaped holes located on the inside of the main body at the back of the bin-housing. If there is no sign of suction, remove the battery and check around the suction ports for signs of damage to the seal.

If there are signs of damage, get in touch with us as we may need to send you a replacement part.

If the bin is incorrectly fitted, there may be a whistling noise

Unplug your AirRam MK1 K9 from the mains and remove the battery.

Remove the bin lid from the tray and check that the bin’s top and bottom lids are not damaged and are secured in place with the locking nut. Remove the dirt bin tray and check for signs of damage. Refit the tray, making sure it clicks into place and lies flush inside the bin housing. Refit the bin lid and make sure it lies flush with the bin tray.

If the seals are damaged, there may be a whistling noise

Unplug your AirRam MK1 K9 from the mains and remove the battery.

Damage to the seals can cause a high-pitched whistling noise. Remove the dirt bin and check the seals around the suction ports - these are oval-shaped holes located at the back of the vacuum, inside the bin tray housing. Check that the bin’s top and bottom lids are not damaged and are secured in place with the locking nut. Check that the filter rubber seals are not damaged. Damage to the seals can cause a high-pitched whistling noise. Replace the battery and turn the vacuum on without the bin in the vacuum to see if the noise stops.

If the seals are damaged, there may be a high-pitched noise

Unplug your AirRam MK1 K9 from the mains and remove the battery.

Remove the bin lid and tray and replace the battery. Switch the vacuum on to see if the noise disappears. If so, check the bin seals.

If the noise continues, remove the battery and brush-bars. Replace the battery and switch the vacuum on to see if the noise disappears. If so, check if the brush-bars are damaged and ensure they’re correctly fitted. If the noise continues, get in touch with us as we may need to send you a replacement part.

If the brush-bars have been fitted incorrectly or are damaged, there may be a vibrating or grinding noise

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of each brush-bar. Also check for any damage to the ends of the brush bars.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

Troubleshooting

No Power

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the charge indicator on the front of the lower handle has 1 flashing red light or 4 looping red lights, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. As the battery charges, the LEDs on the handle will light up green in turn. Once fully charged, 4 green solid lights will show on the handle display.

Make sure the charger is unplugged

Your AirRam MK1 K9 won’t switch on if the charger is still plugged into the mains. Unplug the charger from the mains and the vacuum and try using the vacuum again.

Check that the battery is fitted correctly

Unplug your AirRam MK1 K9 from the mains and remove the battery. The battery-housing should be clear so that you can place the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The battery terminals may be dirty or damaged

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the battery terminals or battery-housing terminals are dirty, it may be preventing your AirRam MK1 K9 from functioning properly. Make sure you keep the battery and battery-housing clean in order to maintain your AirRam MK1 K9’s cleaning performance.

Remove the battery and use a dry, soft cloth to wipe it clean and check for any damage. The battery terminals are located on the back of the battery, just below the ratings label. Wipe the battery-housing terminals, too – these are located at the bottom of the battery-housing and look like metal pins.

The On/ Off button is faulty

The AirRam MK1 K9 is operated by an On/ Off button which is located on the top of the lower handle.

You’ll be able to hear a clicking noise and the button will bounce when pressed. If there is no clicking noise or bouncing from the button, the main body may need replacing. Get in touch with us as we may need to send you a replacement part.

Are the brush-bars jammed?

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws underneath the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

Check that the brush-bars are fitted correctly

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may not be lined up correctly and your vacuum will automatically cut-out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

Unpleasant Smell

Check that the filter is clean

If there is an unexpected smell coming from your AirRam MK1 K9, the filter may need cleaning. Unplug your AirRam MK1 K9 from the mains and remove the battery.

Remove the dirt bin lid from the vacuum and use a coin to turn the locking nut to the ‘unlocked’ position. Pull the rubber base away from the plastic lid. Remove the 2 filters from the base by pulling on the rubber edge.

Tap out the dirt from the filter and tip out any debris from the housing and bin tray. Clean the bin tray to ensure there are no blockages or excess dirt remaining. Wash the filters under warm water. Squeeze out any excess water and leave the filters to completely dry – this normally takes around 24 hours.

To refit, place the black side of each filter into the square hole on the bottom of the bin lid – the rubber edge will slot into place. Place the bottom rubber lid inside the plastic top lid, making sure the vents on the plastic lid aren’t blocked by the rubber lid. Using a coin, turn the locking nut back to the ‘locked’ position. Place the dirt bin lid back on the bin tray.

Replace the scented tabs

The AirRam MK1 K9 comes with scented tabs to enhance cleaning experience and leave rooms smelling fresh. Each time you wash the filters (we’d suggest doing this every month, depending on your cleaning schedule), replace the scented tabs.

Remove the dirt bin lid from the vacuum and and use a coin to turn the locking nut to the ‘unlocked’ position. Pull the rubber base away from the plastic lid. Remove the old scented tabs and push new ones into the 2 mesh corners of each filter. Regular changing of the tabs ensures you’re getting a fresh burst of fragrance each time you vacuum. If tabs are left for too long without being changed, they may emit an unpleasant smell and affect your cleaning experience.

Replacement scented tabs are available online via our spares page.

Are the brush-bars jammed?

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may have jammed creating a smell and your vacuum will automatically cut-out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing.Also check for any damage to the ends of the brush bars.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

Battery & Charging

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the charge indicator on the front of the lower handle has 1 flashing red light or 4 looping red lights, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. As the battery charges, the LEDs on the handle will light up green in turn. Once fully charged, 4 green solid lights will show on the handle display.

Make sure the charger is unplugged

Your AirRam MK1 K9 won’t work if the charger is still plugged into the mains. Unplug the charger from the mains and the vacuum and try again.

Check that the battery is fitted correctly

Unplug your AirRam MK1 K9 from the mains and remove the battery. The battery-housing should be clear so that you can place the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

If the battery is showing 4 solid red lights, the brush-bars may have jammed

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing. Also check for any damage to the ends of the brush bars.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

If there is a decrease in power, the bin may need emptying or refitting

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the bin is full, the suction levels will drop and there will be a decrease in power as a result. Remove the dirt bin lid and put your hands either side of the dirt bin tray to pull it out from the vacuum. Empty the dirt into your bin and wipe around the tray with a dry, soft cloth. Replace the bin tray back into the main body of the vacuum – it will click into place when fitted securely. Replace the bin lid.

If there is a decrease in power, the filters may be blocked

Unplug your AirRam MK1 K9 from the mains and remove the battery.

The AirRam MK1 K9’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filters at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filters. You can buy spare filters online via our spares page.

Remove the dirt bin lid from the vacuum and use a coin to turn the locking nut to the ‘unlocked’ position. Pull the rubber base away from the plastic lid. Remove the two filters from the base by pulling on the rubber edge.

Tap out the dirt from the filter and tip out any debris from the housing and bin tray. Clean the bin tray to ensure there are no blockages or excess dirt remaining. Wash the filters under warm water. Squeeze out any excess water and leave the filters to completely dry – this normally takes around 24 hours.

To refit, place the black side of each filter into the square hole on the bottom of the bin lid – the rubber edge will slot into place. Place the bottom rubber lid inside the plastic top lid, making sure the vents on the plastic lid aren’t blocked by the rubber lid. Using a coin, turn the locking nut back to the ‘locked’ position. Place the dirt bin lid back on the bin tray.

Check the battery lights

•1 solid red light or 4 red lights looping for 10 seconds

The battery needs to be charged.

•1 flashing green light, then no lights

There is an issue with the charger. Remove the charger and check for damage to the charger and charging hole on the battery. If there are no signs of damage, refit the charger and try again.

If the battery is still not charging , get in touch with us as we may need to send you a replacement part.

•4 solid red lights

Remove the battery and check if the brush-bars have jammed.

•4 lights flashing every half a second, continuing for 10 seconds

There has been a short circuit in the vacuum. Please switch the vacuum off and do not use it. Get in touch with us as we may need to send you a replacement part.

These solutions normally work, but, if you’re still having problems, follow our charger troubleshooting guide below.

Check the charger

If you’ve worked your way through the above steps and your AirRam MK1 K9’s still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the charger is plugged into the battery, there should be at least 1 light showing green. If there are no lights illuminated, continue to the next step.

If the charger fitting is loose, there will be excessive movement when it’s plugged into the battery, so get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it’s charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or the pin is broken on the charger, you need a replacement charger to ensure your AirRam MK1 K9 works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the charging port in the battery. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one instead - the AirRam MK1 K9 charger is compatible with the chargers for the other AirRam products, Multi/ K9, Pro/ K9, Power Floor/ K9, ST20, HT20 and Work Light.

If you’ve taken all the steps to check your battery and charger and your vacuum still isn’t charging, get in touch with us as we may need to send you a replacement part.

No Suction

The bin needs emptying or refitting

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the bin is full, the suction levels will drop and there will be a decrease in power as a result. Remove the dirt bin lid and put your hands either side of the dirt bin tray to pull it out from the vacuum. Empty the dirt into your bin and wipe around the tray with a dry, soft cloth. Replace the bin tray back into the main body of the vacuum - it will click into place when fitted securely. Replace the bin lid.

The filters could be blocked

Unplug your AirRam MK1 K9 from the mains and remove the battery.

The AirRam MK1 K9’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filters at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filters. You can buy spare filters online via our spares page.

Remove the dirt bin lid from the vacuum and use a coin to turn the locking nut to the ‘unlocked’ position. Pull the rubber base away from the plastic lid. Remove the 2 filters from the base by pulling on the rubber edge.

Tap out the dirt from the filter and tip out any debris from the housing and bin tray. Clean the bin try to ensure there are no blockages or excess dirt remaining. Wash the filters under warm water. Squeeze out any excess water and leave it to completely dry – this normally takes around 24 hours.

To refit, place the black side of each filter into the square hole on the bottom of the bin lid – the rubber edge will slot into place. Place the bottom rubber lid inside the plastic top lid, making sure the vents on the plastic lid aren’t blocked by the rubber lid. Using a coin, turn the locking nut back to the ‘locked’ position. Place the dirt bin lid back on the bin tray.

The battery is running low

There will be a small reduction in suction when the battery is running low. Recharge your battery to reinstate the usual level of suction. You can fully charge the AirRam MK1 K9 in 4 hours, or charge it for a shorter period for a burst of cleaning time. 

Check that the battery is fitted correctly

Unplug your AirRam MK1 K9 from the mains and remove the battery.

The battery-housing should be clear so that you can place the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The machine could be blocked

Unplug your AirRam MK1 K9 from the mains and remove the battery.

There may be a blockage in the base of the AirRam MK1 K9. When the dirt bin tray is removed, check for any blockages inside the bin-housing in the main body. Check the brush-bars and their housing for any blockages, too. Remove any hair/ thread from around the brush-bars and get rid of any dirt or debris inside their housing.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of the brush-bar housing.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

Check the seal for signs of damage

Unplug your AirRam MK1 K9 from the mains and remove the battery.

Remove the dirt bin tray and check the seals around the suction ports - these are oval-shaped holes located at the back of the vacuum, inside the dirt bin tray housing.

Check that the bin’s top and bottom lids are not damaged and are secured in place with the locking nut. Check that the filter rubber seals are not damaged. Damage to the seals can cause a high-pitched whistling noise.

Suction port test

Remove the dirt bin and turn the AirRam MK1 K9 on. Place a piece of paper – not your hand! – over the motor suction ports, these are oval-shaped holes located on the inside of the main body at the back of the bin-housing. If there is no sign of suction, remove the battery and check around the suction ports for signs of damage to the seal.

If there are signs of damage, get in touch with us as we may need to send you a replacement part.

Excessive Noise

If the bin is incorrectly fitted, there may be a whistling noise

Unplug your AirRam MK1 K9 from the mains and remove the battery.

Remove the bin lid from the tray and check that the bin’s top and bottom lids are not damaged and are secured in place with the locking nut. Remove the dirt bin tray and check for signs of damage. Refit the tray, making sure it clicks into place and lies flush inside the bin housing. Refit the bin lid and make sure it lies flush with the bin tray.

If the seals are damaged, there may be a whistling noise

Unplug your AirRam MK1 K9 from the mains and remove the battery.

Damage to the seals can cause a high-pitched whistling noise. Remove the dirt bin and check the seals around the suction ports - these are oval-shaped holes located at the back of the vacuum, inside the bin tray housing. Check that the bin’s top and bottom lids are not damaged and are secured in place with the locking nut. Check that the filter rubber seals are not damaged. Damage to the seals can cause a high-pitched whistling noise. Replace the battery and turn the vacuum on without the bin in the vacuum to see if the noise stops.

If the seals are damaged, there may be a high-pitched noise

Unplug your AirRam MK1 K9 from the mains and remove the battery.

Remove the bin lid and tray and replace the battery. Switch the vacuum on to see if the noise disappears. If so, check the bin seals.

If the noise continues, remove the battery and brush-bars. Replace the battery and switch the vacuum on to see if the noise disappears. If so, check if the brush-bars are damaged and ensure they’re correctly fitted. If the noise continues, get in touch with us as we may need to send you a replacement part.

If the brush-bars have been fitted incorrectly or are damaged, there may be a vibrating or grinding noise

Unplug your AirRam MK1 K9 from the mains and remove the battery.

If the charge indicator on the handle is showing 4 solid red lights, the brush-bars may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and remove any jams or trapped debris. Use a screwdriver to remove the 4 end cap screws either side of the brush-bars. Remove each of the end caps from the side of the main body and pull the brush-bars out of their housings. Use scissors to get rid of any hair/ thread that has caught around the brush-bars and brush-bar spindles, which are located in the middle of each brush-bar. Also check for any damage to the ends of the brush bars.

To refit, line each brush-bar up and onto their spindle, ensuring the end caps are correctly fitted and balanced. Tighten the 4 screws around the main body – the 2 longer screws fit into the holes towards the back of the vacuum.

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