AirRam K9 support

Identify the problem area

Identify the problem area
Identify the problem area
  1. 1 Charger
  2. 2 Ergonomic handle
  3. 3 Upper handle
  4. 4 Carry handle
  5. 5 Lower handle
  6. 6 Bin, filter & shroud; scented cartridges (x6)
  7. 7 Head assembly
  8. 8 Brush-bar & spindle
  9. 9 Bung
  10. 10 Handle release button
  11. 11 Removable battery with state-of-charge indicator
  12. 12 Green release clip
  13. 13 On/Off pedal
  14. 14 Rear wheels
  15. 16 LED headlights
  16. 17 Riser visor (front seal)
  17. 18 Scented cartridges (x6)

Troubleshooting

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the charge indicator has 1 flashing green light, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. We’d recommend removing the battery if you want to charge it for the full 4 hours.

As the battery charges, the LEDs will light up green in turn. Once fully charged, 4 green solid lights will show on the battery’s display.

Make sure the charger is unplugged

Your AirRam MK2 K9 won’t work if the charger is still plugged into the mains. Unplug the charger from the mains and the vacuum and try using the vacuum again.

Check that the battery is fitted correctly

Unplug your AirRam MK2 K9 from the mains and remove the battery. The sliding channels should be clear so that you can slide the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The battery terminals may be dirty or damaged

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the battery terminals or head assembly terminals are dirty, it may be preventing your AirRam MK2 K9 from functioning properly. Make sure you keep the battery and head assembly clean in order to maintain your AirRam MK2 K9’s cleaning performance.

Remove the battery and use a dry, soft cloth to wipe it clean and check for any damage. The battery terminals are located on the back of the battery, just above the ratings label. Wipe the head assembly terminals, too – these are located in the battery-housing and look like metal pins.

The On/ Off button is faulty

The AirRam MK2 K9 is operated by an On/ Off pedal. You’ll be able to hear a clicking noise and the pedal will bounce easily between an up and down position while the battery is detached. If this doesn’t happen, check that you’ve removed the plastic protector from your vacuum. If you’ve removed the plastic protector and there’s still no clicking noise or pedal-bounce, the head assembly may need replacing. Get in touch with us as we may need to send you a replacement part.

Is the brush-bar jammed?

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the charge indicator on the battery is showing 4 solid red lights, the brush-bar may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Check that the brush-bar is fitted correctly

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Lay the vacuum on its back and press the release button on the side of the head assembly to unlock the brush-bar. Pull it away from the same side as the release button first.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Check that the battery is fitted correctly

Unplug your Power Floor K9 from the mains and remove the battery. The sliding channels should be clear so that you can slide the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

Check that the filter is clean

If there is an unexpected smell coming from your AirRam MK2 K9, the filter may need cleaning.

Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Pull the filter out of its housing in the dirt bin, remove the shroud and tap the dirt from the filter into your bin.

Twist the filter to remove it from its shroud and wash it under a tap. Squeeze out any excess water and leave it to completely dry - this normally takes around 24 hours. Remove any blockages from the filter and dirt bin.

To refit, slide the shroud back into the filter once they’ve both dried – this normally takes around 24 hours. Put this back into the vacuum’s bin and line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

Replace the scented cartridge

The AirRam MK2 K9 comes with scented cartridges to enhance cleaning experience and leave rooms smelling fresh. Each time you wash the filter (we’d suggest doing this every month, depending on your cleaning schedule), replace the scented cartridge.

After removing the filter from your AirRam MK2 K9, remove the old cartridge. Remove the plastic wrapper from the new cartridge. Slide the new cartridge into the end of the filter shroud. Slide the filter back on to the shroud. Return the filter to its housing inside the bin as normal.

Regular changing of the cartridge ensures you’re getting a fresh burst of fragrance each time you vacuum. If cartridges are left for too long without being changed, they may emit an unpleasant smell and affect your cleaning experience. Replacement scented cartridges are available online via our spares page.

Is the brush-bar jammed?

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the charge indicator on the battery is showing 4 solid red lights, the brush-bar may have jammed creating a smell and your vacuum will automatically cut out.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the charge indicator has 1 flashing green light, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. We’d recommend removing the battery if you want to charge it for the full 4 hours.

As the battery charges, the LEDs will light up green in turn. Once fully charged, 4 green solid lights will show on the battery’s display.

The battery terminals may be dirty or damaged

If the battery terminals or head assembly terminals are dirty, it may be preventing your AirRam MK2 K9 from functioning properly. Make sure you keep the battery and head assembly clean in order to maintain your AirRam MK2 K9’s cleaning performance.

Remove the battery and use a dry, soft cloth to wipe it clean and check for any damage. The battery terminals are located on the back of the battery, just above the ratings label. Wipe the head assembly terminals, too – these are located in the battery-housing and look like metal pins.

If the battery is showing 4 solid red lights, the brush-bar may have jammed

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the charge indicator on the battery is showing 4 solid red lights, the brush-bar may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

If there is a decrease in power, the bin may need emptying or refitting

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the bin is full, the suction levels will drop and there will be a decrease in power as a result. Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Hold it over a bin and unclip the lid-release clip. Slide the ejector arm to release any dirt and debris.

To refit, position it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Line it up and push it down into the housing. The bin will click when it’s correctly fitted, lying flush inside the head assembly.

If there is a decrease in power, the filter may be blocked

Unplug your AirRam MK2 K9 from the mains and remove the battery.

The AirRam MK2 K9’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filter at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filter. You can buy spare filters online via our spares page.

Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Pull the filter out of its housing in the dirt bin, remove the shroud and tap the dirt from the filter into your bin.

Twist the filter to remove it from its shroud and wash it under a tap. Squeeze out any excess water and leave it to completely dry - this normally takes around 24 hours. Remove any blockages from the filter and dirt bin.

To refit, slide the shroud back into the filter once they’ve both dried – this normally takes around 24 hours. Put this back into the vacuum’s bin and line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

Check the battery lights

1 flashing green or red light

The battery needs to be charged.

•1 flashing green light, then no lights

There is an issue with the charger. Remove the charger and check for damage to the charger and charging hole on the battery. If there are no signs of damage, refit the charger and try again.

If the battery is still not charging, get in touch with us as we may need to send you a replacement part.

•4 flashing red lights while charging

Unplug the battery and charger. Refit the battery into the head assembly and try again.

If this doesn’t solve this issue, remove the battery and brush-bar and leave the vacuum for 10 minutes before replacing and retrying.

•4 solid red lights

Remove the battery and check if the brush-bar has jammed.

•4 solid green lights, vacuum not working or battery quickly drops to 1 green light

If all the lights on the battery are showing green but drop as soon as you start vacuuming or the vacuum cuts out, you need to reset the battery.

Remove the battery. Wait at least 30 seconds before plugging the charger into the port on the battery and switch it on at the socket.

If 1 green light now shows, charge the battery for a full 4 hours (off the vacuum) and it should work properly.

If 4 green lights now show, leave the charger plugged in for a few minutes, then unplug the charger from the battery and plug it back in after 3 seconds. You need to do this step quickly to help the battery reset itself. If the battery is still showing 4 green lights, you’ll need to repeat the process again. Put the battery back into your AirRam MK2 K9 and try to start it again. If it cuts out again, you will need to remove the battery and reset it again.

Try the whole process again 3 times, or until 1 green light is displayed on the battery. This means you’ve successfully reset the battery and it now needs to charge for 4 hours. It will charge fully in 4 hours and display 4 green lights once it’s charged.

These solutions normally work, but, if you’re still having problems, follow our charger troubleshooting guide below.

Check the charger

If you’ve worked your way through the above steps to reset your battery and your AirRam MK2 K9’s still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the charger is plugged into the battery, there should be at least 1 light showing green. If there are no lights illuminated, continue to the next step.

If the charger fitting is loose, there will be excessive movement when it’s plugged into the battery, so get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it’s charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or the pin is broken on the charger, you need a replacement charger to ensure your AirRam MK2 K9 works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the charging port in the battery. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one instead - the AirRam MK2 K9 charger is compatible with the chargers for the other AirRam products, Multi/ K9, Pro/ K9, Power Floor/ K9, ST20, HT20 and Work Light.

If you’ve taken all the steps to check your battery and charger and your vacuum still isn’t charging, get in touch with us as we may need to send you a replacement part.

The bin needs emptying or refitting

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the bin is full, the suction levels will drop as a result. Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Hold it over a bin and unclip the lid-release clip. Slide the ejector arm to release any dirt and debris.

To refit, line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

The filter could be blocked

Unplug your AirRam MK2 K9 from the mains and remove the battery.

The AirRam MK2 K9’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filter at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filter. You can buy spare filters online via our spares page.

Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Pull the filter out of its housing in the dirt bin, remove the shroud and tap the dirt from the filter into your bin.

Twist the filter to remove it from its shroud and wash it under a tap. Squeeze out any excess water and leave it to completely dry - this normally takes around 24 hours. Remove any blockages from the filter and dirt bin.

To refit, slide the shroud back into the filter once they’ve both dried – this normally takes around 24 hours. Put this back into the vacuum’s bin and line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

The battery is running low

There will be a small reduction in suction when the battery is running low. Recharge your battery to reinstate the usual level of suction. You can fully charge the AirRam MK2 K9 in 4 hours, or charge it for a shorter period for a burst of cleaning time. 

Check that the battery is fitted correctly

Unplug your AirRam MK2 K9 from the mains and remove the battery.

The sliding channels in the head assembly should be clear so that you can slide the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The machine could be blocked

Unplug your AirRam MK2 K9 from the mains and remove the battery.

There may be a blockage in the base of the AirRam MK2 K9. When the dirt bin is removed, check for any blockages inside the bin-housing in the head assembly. Check the brush-bar and its housing for any blockages, too. Remove any hair/ thread from around the brush-bar and get rid of any dirt or debris inside its housing.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Check the seal for signs of damage

Unplug your AirRam MK2 K9 from the mains and remove the battery.

‘Riser visor’ (RV) refers to the front seal on the AirRam MK2 K9. If the riser visor is incorrectly fitted or damaged, suction will be reduced. The RV is located at the front of the head assembly, just in front of the brush-bar. Lay the machine on its back to expose the brush-bar and firmly pull the RV out from the head assembly. You’ll see a metal spoke on each end of the RV. Pull it from one end so that one spoke detaches from its housing. The RV should now lift out easily.

If the RV is showing signs of damage beyond usual wear and tear, get in touch with us as we may need to send you a replacement part.

If you’ve already received your replacement RV, take these steps to fit the new one in place.

Lay the machine on its back to expose the brush-bar and firmly pull the old RV out from the head assembly. You’ll see a metal spoke on each end of the RV. Pull it from one end so that one spoke detaches from its housing. The RV should now lift out easily.

Line up the tabs of the replacement RV along the front of the head assembly behind the green line. The black tabs will slot into place in the housing. Clip both ends of the metal spoke under the corners of the vacuum and push it in to secure it in place.

Suction port test

Remove the dirt bin and turn the AirRam MK2 K9 on. Place a piece of paper – not your hand! – over the motor suction port, located on the inside of the head assembly in the bin-housing. If there is no sign of suction, remove the battery and check around the suction port for signs of damage to the seal. Get in touch with us as we may need to send you a replacement part.

An issue with the bin can cause a whistling noise

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff.  To refit, line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

An issue with the seals can cause a whistling noise

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Damage to the seals can cause a high-pitched whistling noise. Remove the dirt bin and check the seal around the suction port, these are located on the inside of the head assembly in the bin-housing. Also check the bin lid seals are not damaged. Check that the filter rubber seals are not damaged. Replace the battery and turn the vacuum on with out the bin in the vacuum and see if the noise stops.

An issue with the motor can cause a high-pitched noise

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Remove the bin and replace the battery. Switch the vacuum on and see if the noise disappears. If so, check the bin seals around the lid are not damaged.

If the noise continues, remove the battery again and remove the brush-bar. Replace the battery and switch the vacuum on to see if the noise disappears.

If so, check the brush-bar for signs of damage and ensure it has been correctly fitted. If the noise continues, get in touch with us as we may need to send you a replacement part.

If the brush-bar is damaged or incorrectly fitted, there may be a vibrating or grinding noise

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side. Also check for any damage to the ends of the brush bar.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Trouble fitting the upper handle

Visually check the sliding channels inside the lower handle - they should be clear with no signs of damage. If the upper handle appears to be catching in the centre of the lower handle, you can order a replacement handle online via our spares page.

Trouble removing the upper handle

Fully extend the upper handle by pressing the bottom button on the lower handle. At the same time, pull the upper handle upwards.

Push in the button that is now in the next hole up on the lower handle. At the same time, pull the upper handle out from the lower handle.

With the upper handle removed, check the button (located at the bottom of the upper handle) for signs of damage - you can order a replacement handle online via our spares page.

Trouble fitting the lower handle

The two holes in the lower handle should be positioned at the back of the machine. The green locking clip should be released and unlocked.

Insert the metal pin on the lower handle into the hole located on the pivot yoke in the head assembly. The lower handle should sit flush against the yoke. Push the green locking clip into the back of the head assembly to lock the handle into place.

Trouble removing the lower handle

Make sure the green locking clip (located at back of the head assembly below the lower handle) has been pulled out. This will unlock the lower handle.  Pull the lower handle up and off the head assembly.

Trouble reclining the handle

Make sure the metal pin on the lower handle has been correctly inserted into the yoke and the green locking clip is securely locked into place.

Put your foot on the left hand-side of the head assembly and pull the handle backwards away from the vacuum. You will hear the handle click as it is pulled backwards and forwards this is normal.

Troubleshooting

No Power

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the charge indicator has 1 flashing green light, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. We’d recommend removing the battery if you want to charge it for the full 4 hours.

As the battery charges, the LEDs will light up green in turn. Once fully charged, 4 green solid lights will show on the battery’s display.

Make sure the charger is unplugged

Your AirRam MK2 K9 won’t work if the charger is still plugged into the mains. Unplug the charger from the mains and the vacuum and try using the vacuum again.

Check that the battery is fitted correctly

Unplug your AirRam MK2 K9 from the mains and remove the battery. The sliding channels should be clear so that you can slide the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The battery terminals may be dirty or damaged

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the battery terminals or head assembly terminals are dirty, it may be preventing your AirRam MK2 K9 from functioning properly. Make sure you keep the battery and head assembly clean in order to maintain your AirRam MK2 K9’s cleaning performance.

Remove the battery and use a dry, soft cloth to wipe it clean and check for any damage. The battery terminals are located on the back of the battery, just above the ratings label. Wipe the head assembly terminals, too – these are located in the battery-housing and look like metal pins.

The On/ Off button is faulty

The AirRam MK2 K9 is operated by an On/ Off pedal. You’ll be able to hear a clicking noise and the pedal will bounce easily between an up and down position while the battery is detached. If this doesn’t happen, check that you’ve removed the plastic protector from your vacuum. If you’ve removed the plastic protector and there’s still no clicking noise or pedal-bounce, the head assembly may need replacing. Get in touch with us as we may need to send you a replacement part.

Is the brush-bar jammed?

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the charge indicator on the battery is showing 4 solid red lights, the brush-bar may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Check that the brush-bar is fitted correctly

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Lay the vacuum on its back and press the release button on the side of the head assembly to unlock the brush-bar. Pull it away from the same side as the release button first.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Check that the battery is fitted correctly

Unplug your Power Floor K9 from the mains and remove the battery. The sliding channels should be clear so that you can slide the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

Unpleasant Smell

Check that the filter is clean

If there is an unexpected smell coming from your AirRam MK2 K9, the filter may need cleaning.

Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Pull the filter out of its housing in the dirt bin, remove the shroud and tap the dirt from the filter into your bin.

Twist the filter to remove it from its shroud and wash it under a tap. Squeeze out any excess water and leave it to completely dry - this normally takes around 24 hours. Remove any blockages from the filter and dirt bin.

To refit, slide the shroud back into the filter once they’ve both dried – this normally takes around 24 hours. Put this back into the vacuum’s bin and line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

Replace the scented cartridge

The AirRam MK2 K9 comes with scented cartridges to enhance cleaning experience and leave rooms smelling fresh. Each time you wash the filter (we’d suggest doing this every month, depending on your cleaning schedule), replace the scented cartridge.

After removing the filter from your AirRam MK2 K9, remove the old cartridge. Remove the plastic wrapper from the new cartridge. Slide the new cartridge into the end of the filter shroud. Slide the filter back on to the shroud. Return the filter to its housing inside the bin as normal.

Regular changing of the cartridge ensures you’re getting a fresh burst of fragrance each time you vacuum. If cartridges are left for too long without being changed, they may emit an unpleasant smell and affect your cleaning experience. Replacement scented cartridges are available online via our spares page.

Is the brush-bar jammed?

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the charge indicator on the battery is showing 4 solid red lights, the brush-bar may have jammed creating a smell and your vacuum will automatically cut out.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Battery & Charging

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the charge indicator has 1 flashing green light, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. We’d recommend removing the battery if you want to charge it for the full 4 hours.

As the battery charges, the LEDs will light up green in turn. Once fully charged, 4 green solid lights will show on the battery’s display.

The battery terminals may be dirty or damaged

If the battery terminals or head assembly terminals are dirty, it may be preventing your AirRam MK2 K9 from functioning properly. Make sure you keep the battery and head assembly clean in order to maintain your AirRam MK2 K9’s cleaning performance.

Remove the battery and use a dry, soft cloth to wipe it clean and check for any damage. The battery terminals are located on the back of the battery, just above the ratings label. Wipe the head assembly terminals, too – these are located in the battery-housing and look like metal pins.

If the battery is showing 4 solid red lights, the brush-bar may have jammed

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the charge indicator on the battery is showing 4 solid red lights, the brush-bar may have jammed and your vacuum will automatically cut out.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

If there is a decrease in power, the bin may need emptying or refitting

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the bin is full, the suction levels will drop and there will be a decrease in power as a result. Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Hold it over a bin and unclip the lid-release clip. Slide the ejector arm to release any dirt and debris.

To refit, position it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Line it up and push it down into the housing. The bin will click when it’s correctly fitted, lying flush inside the head assembly.

If there is a decrease in power, the filter may be blocked

Unplug your AirRam MK2 K9 from the mains and remove the battery.

The AirRam MK2 K9’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filter at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filter. You can buy spare filters online via our spares page.

Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Pull the filter out of its housing in the dirt bin, remove the shroud and tap the dirt from the filter into your bin.

Twist the filter to remove it from its shroud and wash it under a tap. Squeeze out any excess water and leave it to completely dry - this normally takes around 24 hours. Remove any blockages from the filter and dirt bin.

To refit, slide the shroud back into the filter once they’ve both dried – this normally takes around 24 hours. Put this back into the vacuum’s bin and line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

Check the battery lights

1 flashing green or red light

The battery needs to be charged.

•1 flashing green light, then no lights

There is an issue with the charger. Remove the charger and check for damage to the charger and charging hole on the battery. If there are no signs of damage, refit the charger and try again.

If the battery is still not charging, get in touch with us as we may need to send you a replacement part.

•4 flashing red lights while charging

Unplug the battery and charger. Refit the battery into the head assembly and try again.

If this doesn’t solve this issue, remove the battery and brush-bar and leave the vacuum for 10 minutes before replacing and retrying.

•4 solid red lights

Remove the battery and check if the brush-bar has jammed.

•4 solid green lights, vacuum not working or battery quickly drops to 1 green light

If all the lights on the battery are showing green but drop as soon as you start vacuuming or the vacuum cuts out, you need to reset the battery.

Remove the battery. Wait at least 30 seconds before plugging the charger into the port on the battery and switch it on at the socket.

If 1 green light now shows, charge the battery for a full 4 hours (off the vacuum) and it should work properly.

If 4 green lights now show, leave the charger plugged in for a few minutes, then unplug the charger from the battery and plug it back in after 3 seconds. You need to do this step quickly to help the battery reset itself. If the battery is still showing 4 green lights, you’ll need to repeat the process again. Put the battery back into your AirRam MK2 K9 and try to start it again. If it cuts out again, you will need to remove the battery and reset it again.

Try the whole process again 3 times, or until 1 green light is displayed on the battery. This means you’ve successfully reset the battery and it now needs to charge for 4 hours. It will charge fully in 4 hours and display 4 green lights once it’s charged.

These solutions normally work, but, if you’re still having problems, follow our charger troubleshooting guide below.

Check the charger

If you’ve worked your way through the above steps to reset your battery and your AirRam MK2 K9’s still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the charger is plugged into the battery, there should be at least 1 light showing green. If there are no lights illuminated, continue to the next step.

If the charger fitting is loose, there will be excessive movement when it’s plugged into the battery, so get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it’s charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or the pin is broken on the charger, you need a replacement charger to ensure your AirRam MK2 K9 works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the charging port in the battery. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one instead - the AirRam MK2 K9 charger is compatible with the chargers for the other AirRam products, Multi/ K9, Pro/ K9, Power Floor/ K9, ST20, HT20 and Work Light.

If you’ve taken all the steps to check your battery and charger and your vacuum still isn’t charging, get in touch with us as we may need to send you a replacement part.

No Suction

The bin needs emptying or refitting

Unplug your AirRam MK2 K9 from the mains and remove the battery.

If the bin is full, the suction levels will drop as a result. Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Hold it over a bin and unclip the lid-release clip. Slide the ejector arm to release any dirt and debris.

To refit, line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

The filter could be blocked

Unplug your AirRam MK2 K9 from the mains and remove the battery.

The AirRam MK2 K9’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filter at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filter. You can buy spare filters online via our spares page.

Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff. Pull the filter out of its housing in the dirt bin, remove the shroud and tap the dirt from the filter into your bin.

Twist the filter to remove it from its shroud and wash it under a tap. Squeeze out any excess water and leave it to completely dry - this normally takes around 24 hours. Remove any blockages from the filter and dirt bin.

To refit, slide the shroud back into the filter once they’ve both dried – this normally takes around 24 hours. Put this back into the vacuum’s bin and line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

The battery is running low

There will be a small reduction in suction when the battery is running low. Recharge your battery to reinstate the usual level of suction. You can fully charge the AirRam MK2 K9 in 4 hours, or charge it for a shorter period for a burst of cleaning time. 

Check that the battery is fitted correctly

Unplug your AirRam MK2 K9 from the mains and remove the battery.

The sliding channels in the head assembly should be clear so that you can slide the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The machine could be blocked

Unplug your AirRam MK2 K9 from the mains and remove the battery.

There may be a blockage in the base of the AirRam MK2 K9. When the dirt bin is removed, check for any blockages inside the bin-housing in the head assembly. Check the brush-bar and its housing for any blockages, too. Remove any hair/ thread from around the brush-bar and get rid of any dirt or debris inside its housing.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Check the seal for signs of damage

Unplug your AirRam MK2 K9 from the mains and remove the battery.

‘Riser visor’ (RV) refers to the front seal on the AirRam MK2 K9. If the riser visor is incorrectly fitted or damaged, suction will be reduced. The RV is located at the front of the head assembly, just in front of the brush-bar. Lay the machine on its back to expose the brush-bar and firmly pull the RV out from the head assembly. You’ll see a metal spoke on each end of the RV. Pull it from one end so that one spoke detaches from its housing. The RV should now lift out easily.

If the RV is showing signs of damage beyond usual wear and tear, get in touch with us as we may need to send you a replacement part.

If you’ve already received your replacement RV, take these steps to fit the new one in place.

Lay the machine on its back to expose the brush-bar and firmly pull the old RV out from the head assembly. You’ll see a metal spoke on each end of the RV. Pull it from one end so that one spoke detaches from its housing. The RV should now lift out easily.

Line up the tabs of the replacement RV along the front of the head assembly behind the green line. The black tabs will slot into place in the housing. Clip both ends of the metal spoke under the corners of the vacuum and push it in to secure it in place.

Suction port test

Remove the dirt bin and turn the AirRam MK2 K9 on. Place a piece of paper – not your hand! – over the motor suction port, located on the inside of the head assembly in the bin-housing. If there is no sign of suction, remove the battery and check around the suction port for signs of damage to the seal. Get in touch with us as we may need to send you a replacement part.

Excessive Noise

An issue with the bin can cause a whistling noise

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Remove the dirt bin, using its handles to lift it from the head assembly. It should lift out easily, you can wiggle it if it feels a little bit stiff.  To refit, line it up over the housing on the AirRam MK2 K9. Slide the ejector arm back to its original position – there is a small slot on the bin that the green tab fits into. Push it down into the housing and the bin will click when it’s correctly fitted, lying flush inside the head assembly.

An issue with the seals can cause a whistling noise

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Damage to the seals can cause a high-pitched whistling noise. Remove the dirt bin and check the seal around the suction port, these are located on the inside of the head assembly in the bin-housing. Also check the bin lid seals are not damaged. Check that the filter rubber seals are not damaged. Replace the battery and turn the vacuum on with out the bin in the vacuum and see if the noise stops.

An issue with the motor can cause a high-pitched noise

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Remove the bin and replace the battery. Switch the vacuum on and see if the noise disappears. If so, check the bin seals around the lid are not damaged.

If the noise continues, remove the battery again and remove the brush-bar. Replace the battery and switch the vacuum on to see if the noise disappears.

If so, check the brush-bar for signs of damage and ensure it has been correctly fitted. If the noise continues, get in touch with us as we may need to send you a replacement part.

If the brush-bar is damaged or incorrectly fitted, there may be a vibrating or grinding noise

Unplug your AirRam MK2 K9 from the mains and remove the battery.

Lay the vacuum on its back and press the release button on the left-hand side to unlock the brush-bar. Pull it away from the same side as the release button first. Use scissors to get rid of any hair/ thread that has caught around the brush-bar. Remove any hair that’s caught around the brush-bar spindle, too – this is located in the brush-bar-housing on the right-hand side. Also check for any damage to the ends of the brush bar.

Refit the brush-bar, lining it up with the spindle-side first. Position the red covering on the opposite side in an ‘L’ shape. Then push the brush-bar back into its housing until it clicks into place. Spin the bar to check it’s balanced and moves easily. Wait 10 seconds before reinserting the battery and trying to use the vacuum again.

Handle

Trouble fitting the upper handle

Visually check the sliding channels inside the lower handle - they should be clear with no signs of damage. If the upper handle appears to be catching in the centre of the lower handle, you can order a replacement handle online via our spares page.

Trouble removing the upper handle

Fully extend the upper handle by pressing the bottom button on the lower handle. At the same time, pull the upper handle upwards.

Push in the button that is now in the next hole up on the lower handle. At the same time, pull the upper handle out from the lower handle.

With the upper handle removed, check the button (located at the bottom of the upper handle) for signs of damage - you can order a replacement handle online via our spares page.

Trouble fitting the lower handle

The two holes in the lower handle should be positioned at the back of the machine. The green locking clip should be released and unlocked.

Insert the metal pin on the lower handle into the hole located on the pivot yoke in the head assembly. The lower handle should sit flush against the yoke. Push the green locking clip into the back of the head assembly to lock the handle into place.

Trouble removing the lower handle

Make sure the green locking clip (located at back of the head assembly below the lower handle) has been pulled out. This will unlock the lower handle.  Pull the lower handle up and off the head assembly.

Trouble reclining the handle

Make sure the metal pin on the lower handle has been correctly inserted into the yoke and the green locking clip is securely locked into place.

Put your foot on the left hand-side of the head assembly and pull the handle backwards away from the vacuum. You will hear the handle click as it is pulled backwards and forwards this is normal.

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