Lawnmower support

Identify the problem area

Identify the problem area
Identify the problem area
  1. 1 Removable battery with state-of-charge indicator
  2. 2 Carry handle
  3. 3 Handle & height adjuster
  4. 4 Safety button
  5. 5 Green start lever
  6. 6 Cutting height adjuster
  7. 7 Grass box
  8. 8 Blade
  9. 9 Wheels

Troubleshooting

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged! Press the green button in the middle of the battery to show the state-of-charge display – if 1 green light is shown, you will need to charge your battery.

Place the battery on its charging stand – a green light will illuminate on the stand when you plug it into a mains socket. When the battery has fully charged, the light on the charging stand will flash. The lights on the battery itself will pulsate green while it charges and will switch off when it has fully charged, which takes 5 hours. 

Check that the battery is fitted correctly

Insert the battery into its cradle on the lawnmower, ensuring the terminals line up. Push the battery down into its cradle until you hear it click into place. 

Make sure the lawnmower is properly assembled

Your lawnmower comes with a full manual, detailing how to assemble it correctly. Refer to your manual or download another version by clicking on the download button.

Ensure the handle is fully extended

Pull the handle upwards and over the lawnmower until it clicks into place. The machine will not work if the handle is not fully extended.

Are you pressing the safety button?

Press and hold the safety button for 5 seconds first, then lift the green start lever up to the handle. The green safety button is located on the side of the lawnmower’s handle. The safety button can be released while you mow, but the green safety lever must be continuously lifted and pulled towards the handle. 

Lift the green start lever constantly to keep the lawnmower working

The green start lever must be continuously lifted and pulled towards the handle. The machine will stop when the green safety lever is released. 

Check that the safety key is correctly fitted

The safety key is located in-between the battery-housing and the cutting height adjuster – it looks like 2 green rabbit ears. Refit the safety key by squeezing the top of it and pressing it into its housing – you’ll hear it click into place. The key will sit securely when correctly fitted, and the lawnmower will not start without the safety key in place. 

The battery terminals may be dirty or damaged

Remove the battery before carrying out any maintenance work.

If dirt or dust gets into contact with the battery terminals, they won’t connect properly. Remove the battery and use a dry, soft cloth to clean the terminals on the battery and battery-housing. The terminals are located on the base of the battery, at the back and bottom of the battery cradle.

Re-insert the battery and try using the lawnmower again.

The blade may be jammed

Remove the battery before carrying out any maintenance work.

If the blade is jammed, the machine will cut off. Remove the grass box and lay the lawnmower on its side. Use a blunt implement to remove any obstructions from around the blade and clean the base of the lawnmower.

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged! Press the green button in the middle of the battery to show the state-of-charge display – if 1 green light is shown, you will need to charge your battery.

Place the battery on its charging stand – a green light will illuminate on the stand when you plug the stand into a mains socket. When the battery has fully charged, the light on the charging stand will flash. The lights on the battery itself will pulsate green while it charges and will switch off when it has fully charged, which takes 5 hours. 

Check that the battery is fitted correctly

Insert the battery into its cradle on the lawnmower, ensuring the terminals line up. Push the battery down into its cradle until you hear it click into place. 

The battery terminals may be dirty or damaged

Remove the battery before carrying out any maintenance work.

If dirt or dust gets into contact with the battery terminals, they won’t connect properly. Remove the battery and use a dry, soft cloth to clean the terminals on the battery and battery-housing check for any signs of damage. The terminals are located on the base of the battery, at the back and bottom of the battery cradle.

If there are no signs of damage, re-insert the battery and try using the lawnmower again.

The type of grass/ foliage you’re cutting will affect run-time

Run-time will be reduced depending upon the thickness/ length of grass being cut. Check that the height adjuster has been correctly selected for the grass type and length. If you are cutting something thick, try doing it in stages rather than all at once if you’re struggling. Do not attempt to mow wet grass.

Check if the blade is worn or damaged

Blades naturally wear down over time. Lucky for you, you can easily order them through our spares page. Make sure the blade is fitted correctly. Your lawnmower comes with a full manual, detailing how to assemble it correctly. Refer to your manual or download another version by clicking the download button.

Check the battery lights

•1 green light

Charge the battery for 5 hours until all 4 lights turn solid green.

•4 solid red lights

This suggests that the battery has been stored in extremely hot/ cold temperatures. Keep the battery somewhere room temperature for 24 hours and then fully charge the battery for 5 hours.

If there are still 4 solid red lights, get in touch with us as we may need to send you a replacement part.

•0 lights while on the charging stand

Check that the battery is correctly fitted to the terminals on the charging stand. The light on the charging stand should be illuminated.

If there are no lights on the battery while it’s on the charging stand, but there is a flashing green light on the charging stand, the battery is fully charged.

Press the green button on the battery – if 4 solid green lights illuminate, the battery is fully charged.

Check the charger

If you’ve worked your way through the above steps and your lawnmower is still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the battery is put on the charging stand, a green light should illuminate on the stand and pulsating green lights should show on the battery while it charges. If there are no lights illuminated, continue to the next step.

If the battery is fitting loosely in the charging stand, there will be excessive movement when the battery is plugged in and it may not charge correctly. Get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it is charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or if the terminals pins are broken on the charger, you need a replacement charger to ensure your lawnmower works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the battery terminals. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one instead – the lawnmower is compatible with the charger for the leaf blower.

If you’ve taken all the steps to check your battery and charger and your lawnmower still isn’t charging, get in touch with us as we may need to send you a replacement part.

Make sure you’re fitting the grass box correctly

Lift the protective flap on the back of the lawnmower and hook the grass box onto the tabs located on the back of the mower. The protective flap will then lie on the top of the grass box. 

Make sure you’re emptying the grass box correctly

When the grass box indicator lowers, the grass box needs emptying.

Lift the protective flap on the back of the grass box. Using the grass box handle, lift and pull the grass box away from the lawnmower before emptying it.

Make sure you empty the box and clear the chute after each use to prevent a build-up of grass. A build-up will lead to poor collection of grass. 

Avoid blockages in the grass box

Remove the battery before carrying out any maintenance work.

Blockages in the grass box can occur if it is too full, and it may block the chute, too. Empty the box and clear the chute and blade from any build-up of grass or foliage. 

The blade may be jammed

Remove the battery before carrying out any maintenance work.

If the blade is jammed, the machine will cut off. Remove the grass box and lay the lawnmower on its side. Use a blunt implement to remove any obstructions from around the blade and the base of the lawnmower. 

Check the cutting height adjuster

Check that the cutting height is at the correct level for the grass you are cutting. If it is set too low, the lawnmower will struggle to cut the grass and will stop working. 

Trouble fitting the safety key

Squeeze the ends of the safety key together then push and slide the key into the top of the lawnmower until it clicks securely into place. The lawnmower will not start until the key is correctly fitted.

Safety key damaged

Check the key for signs of damage or stress marks. If the key is damaged, you can order a replacement key online via our spares page.

Lost the safety key?

The safety key is permanently attached to the lawnmower by a thread. If the key has been detached and misplaced, you can order a replacement key online via our spares page. 

The lawnmower isn’t cutting correctly

Use the height adjuster to select the correct height for the type of grass you’re cutting. Incorrect settings will reduce the lawnmower’s run-time.

Trouble moving the height adjuster

The height adjuster lever should move easily, sliding into any of the 6 settings.

If the lever does not move into the notches for the required cutting height, get in touch with us as we may need to send you a replacement part.

Troubleshooting

No Power

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged! Press the green button in the middle of the battery to show the state-of-charge display – if 1 green light is shown, you will need to charge your battery.

Place the battery on its charging stand – a green light will illuminate on the stand when you plug it into a mains socket. When the battery has fully charged, the light on the charging stand will flash. The lights on the battery itself will pulsate green while it charges and will switch off when it has fully charged, which takes 5 hours. 

Check that the battery is fitted correctly

Insert the battery into its cradle on the lawnmower, ensuring the terminals line up. Push the battery down into its cradle until you hear it click into place. 

Make sure the lawnmower is properly assembled

Your lawnmower comes with a full manual, detailing how to assemble it correctly. Refer to your manual or download another version by clicking on the download button.

Ensure the handle is fully extended

Pull the handle upwards and over the lawnmower until it clicks into place. The machine will not work if the handle is not fully extended.

Are you pressing the safety button?

Press and hold the safety button for 5 seconds first, then lift the green start lever up to the handle. The green safety button is located on the side of the lawnmower’s handle. The safety button can be released while you mow, but the green safety lever must be continuously lifted and pulled towards the handle. 

Lift the green start lever constantly to keep the lawnmower working

The green start lever must be continuously lifted and pulled towards the handle. The machine will stop when the green safety lever is released. 

Check that the safety key is correctly fitted

The safety key is located in-between the battery-housing and the cutting height adjuster – it looks like 2 green rabbit ears. Refit the safety key by squeezing the top of it and pressing it into its housing – you’ll hear it click into place. The key will sit securely when correctly fitted, and the lawnmower will not start without the safety key in place. 

The battery terminals may be dirty or damaged

Remove the battery before carrying out any maintenance work.

If dirt or dust gets into contact with the battery terminals, they won’t connect properly. Remove the battery and use a dry, soft cloth to clean the terminals on the battery and battery-housing. The terminals are located on the base of the battery, at the back and bottom of the battery cradle.

Re-insert the battery and try using the lawnmower again.

The blade may be jammed

Remove the battery before carrying out any maintenance work.

If the blade is jammed, the machine will cut off. Remove the grass box and lay the lawnmower on its side. Use a blunt implement to remove any obstructions from around the blade and clean the base of the lawnmower.

Battery & Charging

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged! Press the green button in the middle of the battery to show the state-of-charge display – if 1 green light is shown, you will need to charge your battery.

Place the battery on its charging stand – a green light will illuminate on the stand when you plug the stand into a mains socket. When the battery has fully charged, the light on the charging stand will flash. The lights on the battery itself will pulsate green while it charges and will switch off when it has fully charged, which takes 5 hours. 

Check that the battery is fitted correctly

Insert the battery into its cradle on the lawnmower, ensuring the terminals line up. Push the battery down into its cradle until you hear it click into place. 

The battery terminals may be dirty or damaged

Remove the battery before carrying out any maintenance work.

If dirt or dust gets into contact with the battery terminals, they won’t connect properly. Remove the battery and use a dry, soft cloth to clean the terminals on the battery and battery-housing check for any signs of damage. The terminals are located on the base of the battery, at the back and bottom of the battery cradle.

If there are no signs of damage, re-insert the battery and try using the lawnmower again.

The type of grass/ foliage you’re cutting will affect run-time

Run-time will be reduced depending upon the thickness/ length of grass being cut. Check that the height adjuster has been correctly selected for the grass type and length. If you are cutting something thick, try doing it in stages rather than all at once if you’re struggling. Do not attempt to mow wet grass.

Check if the blade is worn or damaged

Blades naturally wear down over time. Lucky for you, you can easily order them through our spares page. Make sure the blade is fitted correctly. Your lawnmower comes with a full manual, detailing how to assemble it correctly. Refer to your manual or download another version by clicking the download button.

Check the battery lights

•1 green light

Charge the battery for 5 hours until all 4 lights turn solid green.

•4 solid red lights

This suggests that the battery has been stored in extremely hot/ cold temperatures. Keep the battery somewhere room temperature for 24 hours and then fully charge the battery for 5 hours.

If there are still 4 solid red lights, get in touch with us as we may need to send you a replacement part.

•0 lights while on the charging stand

Check that the battery is correctly fitted to the terminals on the charging stand. The light on the charging stand should be illuminated.

If there are no lights on the battery while it’s on the charging stand, but there is a flashing green light on the charging stand, the battery is fully charged.

Press the green button on the battery – if 4 solid green lights illuminate, the battery is fully charged.

Check the charger

If you’ve worked your way through the above steps and your lawnmower is still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the battery is put on the charging stand, a green light should illuminate on the stand and pulsating green lights should show on the battery while it charges. If there are no lights illuminated, continue to the next step.

If the battery is fitting loosely in the charging stand, there will be excessive movement when the battery is plugged in and it may not charge correctly. Get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it is charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or if the terminals pins are broken on the charger, you need a replacement charger to ensure your lawnmower works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the battery terminals. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one instead – the lawnmower is compatible with the charger for the leaf blower.

If you’ve taken all the steps to check your battery and charger and your lawnmower still isn’t charging, get in touch with us as we may need to send you a replacement part.

Grass Box & Blade

Make sure you’re fitting the grass box correctly

Lift the protective flap on the back of the lawnmower and hook the grass box onto the tabs located on the back of the mower. The protective flap will then lie on the top of the grass box. 

Make sure you’re emptying the grass box correctly

When the grass box indicator lowers, the grass box needs emptying.

Lift the protective flap on the back of the grass box. Using the grass box handle, lift and pull the grass box away from the lawnmower before emptying it.

Make sure you empty the box and clear the chute after each use to prevent a build-up of grass. A build-up will lead to poor collection of grass. 

Avoid blockages in the grass box

Remove the battery before carrying out any maintenance work.

Blockages in the grass box can occur if it is too full, and it may block the chute, too. Empty the box and clear the chute and blade from any build-up of grass or foliage. 

The blade may be jammed

Remove the battery before carrying out any maintenance work.

If the blade is jammed, the machine will cut off. Remove the grass box and lay the lawnmower on its side. Use a blunt implement to remove any obstructions from around the blade and the base of the lawnmower. 

Check the cutting height adjuster

Check that the cutting height is at the correct level for the grass you are cutting. If it is set too low, the lawnmower will struggle to cut the grass and will stop working. 

Safety Key

Trouble fitting the safety key

Squeeze the ends of the safety key together then push and slide the key into the top of the lawnmower until it clicks securely into place. The lawnmower will not start until the key is correctly fitted.

Safety key damaged

Check the key for signs of damage or stress marks. If the key is damaged, you can order a replacement key online via our spares page.

Lost the safety key?

The safety key is permanently attached to the lawnmower by a thread. If the key has been detached and misplaced, you can order a replacement key online via our spares page. 

Cutting Height Adjuster

The lawnmower isn’t cutting correctly

Use the height adjuster to select the correct height for the type of grass you’re cutting. Incorrect settings will reduce the lawnmower’s run-time.

Trouble moving the height adjuster

The height adjuster lever should move easily, sliding into any of the 6 settings.

If the lever does not move into the notches for the required cutting height, get in touch with us as we may need to send you a replacement part.

Download Manual

Download manual

For more information on how to set up your product, download the manual.

Download
Register your product

Register your product

Register

Register to access your Gtech warranty, and for quicker and more efficient support tailored for you.

Support videos

Still need a hand?

We're ready when you are

Let's chat

Need help now? Open up our live chat and get typing

Drop us a line

Not got time now? Contact us via email.

Email
Talk to our support team

Our friendly Customer Service Agents are on-hand to help.

0800 484 0215

Monday-Friday
8am-8pm
Saturday-Sunday
9am-5:30pm