- Ensure that the bin is empty and that the filters are clean. For instructions on how to empty the bin and clean the filter, click here.
- If you’ve recently cleaned your filter, the vacuum will lose suction if the filter is wet. Leave the filter in a warm dry place for 24 hours; but not in direct contact with a heat source, e.g. on top of a radiator.
- If you’ve recently emptied the dirt from your Multi, you could experience a loss of suction if the bin lid is not correctly sealed. Check that the bin lid is correctly closed and that the bin is firmly attached to the body of the vacuum.
- If you have emptied the bin, cleaned and checked the filter and your vacuum still doesn’t have suction, then it’s likely that there is a blockage. Blockages can sometimes occur in either the vacuum or the attachments.
Gtech Multi MK2Help and Support
The Multi takes the attachments from your upright vacuum and puts them right into the palm of your hand. Multi gives you the versatility to make short work of cleaning those hard to reach places in your home: Stairs, upholstery, curtains and even the car interior.
FAQ's for the Gtech Multi MK2
- Normal wear and tear (e.g. bristles, filters)
- Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner which is not in accordance with the Gtech Multi operating manual.
- Blockages - please refer to the Gtech Multi operating manual for details of how to unblock your vacuum cleaner.
- Use of the vacuum cleaner for anything other than the normal domestic household purposes.
- Use of parts and accessories which are not Gtech Genuine Components.
- Faulty installation (except where installed by Gtech).
- Repairs or alterations carried out by parties other than Gtech or its authorised agents.