HT05 support

Identify the problem area

Identify the problem area
Identify the problem area
  1. 1 Blade
  2. 2 Plastic visor
  3. 3 Trimmer head
  4. 4 Extension adjuster clip
  5. 5 Handle/main body
  6. 6 Safety button
  7. 7 Trigger
  8. 8 Built-in battery

Troubleshooting

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged!

Plug the charger into the charging port located on the end of the handle. The light on the charger plug will illuminate red when it starts to charge. The light on the charger plug will illuminate green when it has fully charged, which takes 3 hours.

Make sure the charger is unplugged

Your trimmer’s battery won’t work if the charger is still plugged into both it and the mains. Unplug the charger from the mains and the battery and try again.

Are you pressing the safety button?

Press and hold the safety button on one side of the handle while pressing the start trigger.

Only one side of the safety button can be pressed at once, so don’t try to squeeze them both at the same time! You can release the safety button once the trimmer has started, just continue to press the start trigger.

The safety button should stay pressed in while you’re pressing the safety trigger. If it pops out, the machine will cut out.

Is the trigger pressed?

The trigger must be continuously pressed down. The machine will stop when the trigger is released.

Is the blade jammed?

If the blade is jammed, the machine will cut off. Remove the obstruction(s) from the blade. Try using the trimmer again. If the blade has been damaged, replace the blade – you can buy replacement blades by calling our order line on 08000 308 794.

The run-time has reduced

The trimmer’s run-time will be reduced depending upon the thickness/length grass being cut. Do not attempt to use this product on wet grass. The power will also reduce towards the end of the run-time.

Check to see if the blade is damaged or worn as this can reduce the run-time. You can buy replacement blades by calling our order line on 0800 484 0215.

Where has the trimmer been stored?

Run-time will be reduced if the battery has been stored in extremely hot / cold temperatures. Keep the battery somewhere room temperature for 24 hours and then fully charge the battery for 3 hours.

If the trimmer still doesn’t work, get in touch with us as you may need a replacement part.

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged!

Plug the charger into the charging port located on the end of the handle. The light on the charger plug will illuminate red when it starts to charge. The light on the charger plug will illuminate green when it has fully charged, which takes 3 hours.

The power has reduced - the type of hedge/ branches you’re cutting will affect run-time

Run-time will be reduced depending upon the thickness/ length of hedge being cut. Do not attempt to use this trimmer on wet hedges / branches.

Check the height adjuster has been correctly selected for hedge/ branch type and length.

If you are cutting something thick, try doing it in stages rather than all at once if you’re struggling. Do not attempt to trim wet hedges / branches.

The power has reduced - check if the blade is worn or damaged

Blades naturally wear down over time. Lucky for you, you can easily order them by calling our order line on 0800 484 0215.

Make sure the blade is fitted correctly. Your trimmer comes with a full manual, detailing how to assemble it correctly.

Refer to your manual or download another version here.

Where has the trimmer been stored?

Run-time will be reduced if the battery has been stored in extremely hot / cold temperatures. Keep the battery somewhere room temperature for 24 hours and then fully charge the battery for 3 hours.

If the trimmer still doesn’t work, get in touch with us as you may need a replacement part.

Check the charger

If you’ve worked your way through the above steps and your HT05 is still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the battery is put on the charging stand, a green light should illuminate on the stand and pulsating green lights should show on the battery while it charges. If there are no lights illuminated, continue to the next step.

If the battery is fitting loosely in the charging stand, there will be excessive movement when the battery is plugged in and it may not charge correctly. Get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it is charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or if the terminal pins are broken on the charger, you need a replacement charger to ensure your trimmer works safely. You can buy a replacement charger online.

Check for signs of damage to the battery terminals. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger try that one instead.

If you’ve taken all the steps to check your battery and charger, get in touch with us as we may need to send you a replacement part.

The blade is not cutting

Do not start your trimmer while carrying out any maintenance work.

Blades naturally wear down over time. Remove any obstruction(s) from around the blade and retry the trimmer. Check the blade for signs of damage. If the blade is damaged or worn, you can order a replacement blade online via our spares page.

To replace the blade, put the blade cover back over the blade and remove the 4 screws on the back of the trimmer head. Lift the old blade away from the head. Put the new blade onto the trimmer head and line up the screw holes carefully. Replace the 4 screws and make sure they’re fully tightened to secure the new blade in place.

Your trimmer comes with a full manual, detailing how to assemble it correctly. Refer to your manual or download another version by clicking on the download button.

Never switch the trimmer on without the blade attached as this will cause damage to the motor.

The blade is not moving

Do not start your trimmer while carrying out any maintenance work.

If the blade is not moving, check to see if the battery is fully charged. Remove any obstruction(s) from around blade and tighten the blade nuts that run down the blade before every use. Retry the trimmer.

Troubleshooting

No power

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged!

Plug the charger into the charging port located on the end of the handle. The light on the charger plug will illuminate red when it starts to charge. The light on the charger plug will illuminate green when it has fully charged, which takes 3 hours.

Make sure the charger is unplugged

Your trimmer’s battery won’t work if the charger is still plugged into both it and the mains. Unplug the charger from the mains and the battery and try again.

Are you pressing the safety button?

Press and hold the safety button on one side of the handle while pressing the start trigger.

Only one side of the safety button can be pressed at once, so don’t try to squeeze them both at the same time! You can release the safety button once the trimmer has started, just continue to press the start trigger.

The safety button should stay pressed in while you’re pressing the safety trigger. If it pops out, the machine will cut out.

Is the trigger pressed?

The trigger must be continuously pressed down. The machine will stop when the trigger is released.

Is the blade jammed?

If the blade is jammed, the machine will cut off. Remove the obstruction(s) from the blade. Try using the trimmer again. If the blade has been damaged, replace the blade – you can buy replacement blades by calling our order line on 08000 308 794.

The run-time has reduced

The trimmer’s run-time will be reduced depending upon the thickness/length grass being cut. Do not attempt to use this product on wet grass. The power will also reduce towards the end of the run-time.

Check to see if the blade is damaged or worn as this can reduce the run-time. You can buy replacement blades by calling our order line on 0800 484 0215.

Where has the trimmer been stored?

Run-time will be reduced if the battery has been stored in extremely hot / cold temperatures. Keep the battery somewhere room temperature for 24 hours and then fully charge the battery for 3 hours.

If the trimmer still doesn’t work, get in touch with us as you may need a replacement part.

Battery & charging

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged!

Plug the charger into the charging port located on the end of the handle. The light on the charger plug will illuminate red when it starts to charge. The light on the charger plug will illuminate green when it has fully charged, which takes 3 hours.

The power has reduced - the type of hedge/ branches you’re cutting will affect run-time

Run-time will be reduced depending upon the thickness/ length of hedge being cut. Do not attempt to use this trimmer on wet hedges / branches.

Check the height adjuster has been correctly selected for hedge/ branch type and length.

If you are cutting something thick, try doing it in stages rather than all at once if you’re struggling. Do not attempt to trim wet hedges / branches.

The power has reduced - check if the blade is worn or damaged

Blades naturally wear down over time. Lucky for you, you can easily order them by calling our order line on 0800 484 0215.

Make sure the blade is fitted correctly. Your trimmer comes with a full manual, detailing how to assemble it correctly.

Refer to your manual or download another version here.

Where has the trimmer been stored?

Run-time will be reduced if the battery has been stored in extremely hot / cold temperatures. Keep the battery somewhere room temperature for 24 hours and then fully charge the battery for 3 hours.

If the trimmer still doesn’t work, get in touch with us as you may need a replacement part.

Check the charger

If you’ve worked your way through the above steps and your HT05 is still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the battery is put on the charging stand, a green light should illuminate on the stand and pulsating green lights should show on the battery while it charges. If there are no lights illuminated, continue to the next step.

If the battery is fitting loosely in the charging stand, there will be excessive movement when the battery is plugged in and it may not charge correctly. Get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it is charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or if the terminal pins are broken on the charger, you need a replacement charger to ensure your trimmer works safely. You can buy a replacement charger online.

Check for signs of damage to the battery terminals. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger try that one instead.

If you’ve taken all the steps to check your battery and charger, get in touch with us as we may need to send you a replacement part.

Blade not cutting

The blade is not cutting

Do not start your trimmer while carrying out any maintenance work.

Blades naturally wear down over time. Remove any obstruction(s) from around the blade and retry the trimmer. Check the blade for signs of damage. If the blade is damaged or worn, you can order a replacement blade online via our spares page.

To replace the blade, put the blade cover back over the blade and remove the 4 screws on the back of the trimmer head. Lift the old blade away from the head. Put the new blade onto the trimmer head and line up the screw holes carefully. Replace the 4 screws and make sure they’re fully tightened to secure the new blade in place.

Your trimmer comes with a full manual, detailing how to assemble it correctly. Refer to your manual or download another version by clicking on the download button.

Never switch the trimmer on without the blade attached as this will cause damage to the motor.

The blade is not moving

Do not start your trimmer while carrying out any maintenance work.

If the blade is not moving, check to see if the battery is fully charged. Remove any obstruction(s) from around blade and tighten the blade nuts that run down the blade before every use. Retry the trimmer.

Download Manual

Download manual

For more information on how to set up your product, download the manual.

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