Leaf blower support

Identify the problem area

Identify the problem area
Identify the problem area
  1. 1 Nozzle
  2. 2 Handle
  3. 3 Adjustable power trigger
  4. 4 Removable battery with state-of-charge indicator

Troubleshooting

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged! Press the green button in the middle of the battery to show the state-of-charge display – if 1 green light is shown, you will need to charge your battery.

Place the battery on its charging stand – a green light will illuminate on the stand when you plug the stand into a mains socket. When the battery has fully charged, the light on the charging stand will flash. The lights on the battery itself will pulsate green while it charges and will switch off when it has fully charged, which takes 5 hours. 

Check that the battery is fitted correctly

Insert the battery into its cradle on the leaf blower, ensuring the terminals line up. Push the battery down into its cradle until you hear it click into place. 

Is the trigger pressed?

The trigger must be continuously pressed down. The machine will stop when the trigger is released.

The battery terminals may be dirty or damaged

Remove the battery before carrying out any maintenance work.

If dirt or dust gets into contact with the battery terminals, they won’t connect properly. Remove the battery and use a dry, soft cloth to clean the terminals on the battery and battery-housing. The terminals are located on the base of the battery, at the back and bottom of the battery cradle.

Reinsert the battery and try again.

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged! Press the green button in the middle of the battery to show the state-of-charge display – if 1 green light is shown, you will need to charge your battery.

Place the battery on its charging stand – a green light will illuminate on the stand when you plug the stand into a mains socket. When the battery has fully charged, the light on the charging stand will flash. The lights on the battery itself will pulsate green while it charges and will switch off when it has fully charged, which takes 5 hours. 

Check that the battery is fitted correctly

Insert the battery into its cradle on the leaf blower, ensuring the terminals line up. Push the battery down into its cradle until you hear it click into place. 

The battery terminals may be dirty or damaged

Remove the battery before carrying out any maintenance work.

If dirt or dust gets into contact with the battery terminals, they won’t connect properly. Remove the battery and use a dry cloth to clean the terminals on the battery and battery-housing check for any signs of damage. The terminals are located on the base of the battery, at the back and at the bottom of the battery cradle. If there are no signs of damage, re-insert the battery and try again.

Is it constantly running on high?

The leaf blower’s run-time will be reduced if the trigger is continuously held down fully as this uses more power. Apply lighter pressure to the trigger to reduce the power and further prolong the run-time. There are 10 power settings to choose from with the leaf blower.

Check battery lights

•1 green light

Charge the battery for 5 hours until all 4 lights on the state-of-charge display turn solid green.

•4 solid red lights

This suggests that the battery has been stored in extremely hot/ cold temperatures. Keep the battery somewhere room temperature for 24 hours and then fully charge the battery for 4 hours.

•0 lights while on charging stand

Check that the battery is correctly fitted to the terminals on the charging stand. The light on the charging stand should be illuminated.

If there are no lights on the battery while it’s on the charging stand, but there is a flashing green light on the charging stand, the battery is fully charged.

Press the green button on the battery – if 4 solid green lights illuminate, the battery is fully charged.

Check the charger

If you’ve worked your way through the above steps and your leaf blower is still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the battery is put on the charging stand, a green light should illuminate on the stand and pulsating green lights should show on the battery while it charges. If there are no lights illuminated, continue to the next step.

If the battery is fitting loosely in the charging stand, there will be excessive movement when the battery is plugged in and it may not charge correctly. Get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it is charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or if the terminals pins are broken on the charger, you need a replacement charger to ensure your trimmer works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the hole in the battery that the charger goes into. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one instead – the leaf blower is compatible with the charger for the CLM.

If you’ve taken all the steps to check your battery and charger and your leaf blower still isn’t charging, get in touch with us as we may need to send you a replacement part.

Trouble attaching the nozzle to the main unit

Line up the nozzle with the marked opening end of the main unit. Slide the nozzle over the main unit and twist the nozzle anti-clockwise until it clicks and locks securely into place.

The nozzle is damaged

If the nozzle is showing signs of damage, you can order a replacement online via our spares page.

The nozzle is vibrating

If the nozzle is vibrating while in use, check that it has been correctly fitted.

Line up the nozzle with the marked opening end of the main unit. Slide the nozzle over the main unit and twist the nozzle anti-clockwise until it clicks and locks securely into place.

Troubleshooting

No Power

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged! Press the green button in the middle of the battery to show the state-of-charge display – if 1 green light is shown, you will need to charge your battery.

Place the battery on its charging stand – a green light will illuminate on the stand when you plug the stand into a mains socket. When the battery has fully charged, the light on the charging stand will flash. The lights on the battery itself will pulsate green while it charges and will switch off when it has fully charged, which takes 5 hours. 

Check that the battery is fitted correctly

Insert the battery into its cradle on the leaf blower, ensuring the terminals line up. Push the battery down into its cradle until you hear it click into place. 

Is the trigger pressed?

The trigger must be continuously pressed down. The machine will stop when the trigger is released.

The battery terminals may be dirty or damaged

Remove the battery before carrying out any maintenance work.

If dirt or dust gets into contact with the battery terminals, they won’t connect properly. Remove the battery and use a dry, soft cloth to clean the terminals on the battery and battery-housing. The terminals are located on the base of the battery, at the back and bottom of the battery cradle.

Reinsert the battery and try again.

Battery & Charging

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your battery is actually charged! Press the green button in the middle of the battery to show the state-of-charge display – if 1 green light is shown, you will need to charge your battery.

Place the battery on its charging stand – a green light will illuminate on the stand when you plug the stand into a mains socket. When the battery has fully charged, the light on the charging stand will flash. The lights on the battery itself will pulsate green while it charges and will switch off when it has fully charged, which takes 5 hours. 

Check that the battery is fitted correctly

Insert the battery into its cradle on the leaf blower, ensuring the terminals line up. Push the battery down into its cradle until you hear it click into place. 

The battery terminals may be dirty or damaged

Remove the battery before carrying out any maintenance work.

If dirt or dust gets into contact with the battery terminals, they won’t connect properly. Remove the battery and use a dry cloth to clean the terminals on the battery and battery-housing check for any signs of damage. The terminals are located on the base of the battery, at the back and at the bottom of the battery cradle. If there are no signs of damage, re-insert the battery and try again.

Is it constantly running on high?

The leaf blower’s run-time will be reduced if the trigger is continuously held down fully as this uses more power. Apply lighter pressure to the trigger to reduce the power and further prolong the run-time. There are 10 power settings to choose from with the leaf blower.

Check battery lights

•1 green light

Charge the battery for 5 hours until all 4 lights on the state-of-charge display turn solid green.

•4 solid red lights

This suggests that the battery has been stored in extremely hot/ cold temperatures. Keep the battery somewhere room temperature for 24 hours and then fully charge the battery for 4 hours.

•0 lights while on charging stand

Check that the battery is correctly fitted to the terminals on the charging stand. The light on the charging stand should be illuminated.

If there are no lights on the battery while it’s on the charging stand, but there is a flashing green light on the charging stand, the battery is fully charged.

Press the green button on the battery – if 4 solid green lights illuminate, the battery is fully charged.

Check the charger

If you’ve worked your way through the above steps and your leaf blower is still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the battery is put on the charging stand, a green light should illuminate on the stand and pulsating green lights should show on the battery while it charges. If there are no lights illuminated, continue to the next step.

If the battery is fitting loosely in the charging stand, there will be excessive movement when the battery is plugged in and it may not charge correctly. Get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it is charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or if the terminals pins are broken on the charger, you need a replacement charger to ensure your trimmer works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the hole in the battery that the charger goes into. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one instead – the leaf blower is compatible with the charger for the CLM.

If you’ve taken all the steps to check your battery and charger and your leaf blower still isn’t charging, get in touch with us as we may need to send you a replacement part.

Assembly of the Nozzle

Trouble attaching the nozzle to the main unit

Line up the nozzle with the marked opening end of the main unit. Slide the nozzle over the main unit and twist the nozzle anti-clockwise until it clicks and locks securely into place.

The nozzle is damaged

If the nozzle is showing signs of damage, you can order a replacement online via our spares page.

The nozzle is vibrating

If the nozzle is vibrating while in use, check that it has been correctly fitted.

Line up the nozzle with the marked opening end of the main unit. Slide the nozzle over the main unit and twist the nozzle anti-clockwise until it clicks and locks securely into place.

Download Manual

Download manual

For more information on how to set up your product, download the manual.

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