Multi support

Identify the problem area

Identify the problem area

Troubleshooting

Check that the battery is charged

We know that it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the state-of-charge indicator on the handle has 4 flashing red lights, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. We’d recommend removing the battery if you want to charge it for the full 4 hours.

As the battery charges, the LEDs will light up green in turn. Once fully charged, 4 green solid lights will show on the state-of-charge display.

Make sure the charger is unplugged

Your Multi MK1 won’t work if the charger is still plugged into it and the mains. Unplug the charger from the mains and the vacuum and try using it again.

Check that the battery is fitted correctly

Unplug your Multi MK1 from the mains and remove the battery.

The sliding channels should be clear so that you can slide the battery back into its housing. When fitted correctly, the battery will click and secure into place.

The battery terminals may be dirty or damaged

Unplug your Multi MK1 from the mains and remove the battery.

If the battery terminals or main unit terminals are dirty, it may be preventing your Multi MK1 from functioning properly. Make sure you keep the battery and main body clean in order to maintain your Multi MK1’s cleaning performance.

Remove the battery and use a dry, soft cloth to wipe it clean and check for any damage. The battery terminals are located on the top of the battery between the green clips. Wipe the main body terminals, too – these are located in the battery-housing underneath the vacuum and look like metal prongs.

The On/ Off trigger is faulty

The Multi MK1 is operated by an On/ Off trigger located on the handle. If there’s no power, no lights illuminated on the state-of-charge indicator when the battery has been fully charged and the lights were illuminated while it was charging, check to see if there are is a blockage.

Remove all the attachments and try using the vacuum again. If there are still no lights or power, get in touch with us as we may need to send you a replacement part.

The filter is blocked or the bin is full

Unplug your Multi MK1 from the mains and remove the battery.

If the filter is blocked, the filter light on the state-of-charge display will illuminate red. Remove the dirt bin by using the 2 plastic tabs to twist and pull it out of its housing. Open the bin lid and remove the green separator cup from the bin. Remove the filter and tap it over your bin to get rid of excess dirt and dust.

Wash the filter under warm running water before allowing it to fully dry – this normally takes around 24 hours. Empty the dirt into your bin and use a dry, soft cloth to clean the inside of the bin. Wipe the dirt bin lid, too.

Wait until everything has completely dried before you reassemble the Multi – this normally takes around 24 hours. Replace the filter, making sure the ‘TOP’ end of the filter is placed in the bin first. Replace the green separator cup by lining up the sliding channels and pushing it into the bin. It will click securely into place.

Close the lid and replace the bin by lining up the inner plastic tab against the hole in the main body and pushing it firmly into place.

Regularly maintaining the filter will help provide continued performance. The filter should be cleaned every 4 weeks or more frequently depending upon use. We sell spare filters via our spares page, if you want to enjoy uninterrupted cleaning while the original filter dries.

Check that the battery is charged

We know that it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the state-of-charge indicator on the handle has 4 flashing red lights, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine.

As the battery charges, the LEDs will light up green in turn. Once fully charged, 4 green solid lights will show on the state-of-charge display.

Check that the battery is fitted correctly

Unplug your Multi MK1 from the mains and remove the battery.

The sliding channels should be clear so that you can slide the battery back into its housing. When fitted correctly, the battery will click and secure into place.

If the power has decreased, the bin may need emptying or refitting

Unplug your Multi MK1 from the mains and remove the battery.

If the bin is full, the power levels will drop as a result.

Remove the dirt bin, using its handles to lift it from the main unit. It should lift out easily, you can wiggle it if it feels a little bit stiff.

Remove the green separator cup and the filter from the bin - these will fall into the bin if you don’t remove them first! Hold the dirt bin over your bin and unclip the lid-release clip. Lift the tab to open the bin and release the dirt and debris.

To refit, replace the filter and green separator cup. Make sure the bin lid is closed properly. Place the bin back into place on the main unit – there is a small slot on the body that the bin’s tab fits into. The bin will click when it’s correctly fitted, lying flush inside the main body.

Check the state-of-charge display lights

•4 flashing red lights or 1 solid green light

This is indicating a flat battery, please charge your battery for the full 4 hours.

•4 solid green lights, then 0 lights and the machine cuts out

Remove the battery and clean the terminals. Plug the battery into the charger - if 4 green lights appear, remove the charger and try using the vacuum again.

If it is still cutting out, get in touch with us as we may need to send you a replacement part.

•4 solid red lights while charging

Remove the charger from the battery and leave it for 1 hour before retrying. If the red lights come back on, get in touch with us as we may need to send you a replacement part.

•1 flashing red light while charging

Remove the charger from the battery and leave it for 1 hour before retrying. If the flashing red light comes back on, get in touch with us as we may need to send you a replacement part.

These solutions normally work, but, if you’re still having problems, follow our charger troubleshooting guide below.

Check the charger

If you’ve worked your way through the above steps to reset your battery and your Multi MK1’s still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the charger is plugged into the battery, there should be at least 1 light showing green. If there are no lights illuminated, continue to the next step.

If the charger fitting is loose, there will be excessive movement when it’s plugged into the battery, so get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it’s charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or the pin is broken on the charger, you need a replacement charger to ensure your Multi MK1 works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the charging port in the battery. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try that one instead - the Multi MK1 charger is compatible with the chargers for the other Multi products, AirRam/ K9, Pro/ K9, Power Floor/ K9, ST20, HT20 and Work Light.

If you’ve taken all the steps to check your battery and charger and your vacuum still isn’t charging, get in touch with us as we may need to send you a replacement part.

The bin needs emptying or refitting

Unplug your Multi MK1 from the mains and remove the battery.

If the bin is full, the power levels will drop as a result. Remove the dirt bin, using its handles to lift it from the main unit. It should lift out easily, you can wiggle it if it feels a little bit stiff. Remove the green separator cup and the filter from the bin - these will fall into the bin if you don’t remove them first! Hold the dirt bin over your bin and unclip the lid-release clip. Lift the tab to open the bin and release the dirt and debris.

To refit, replace the filter and green separator cup. Make sure the bin lid is closed properly. Place the bin back into place on the main unit – there is a small slot on the body that the bin’s tab fits into. The bin will click when it’s correctly fitted, lying flush inside the main body.

The battery is running low

There will be a small reduction in suction when the battery is running low. Recharge your battery to reinstate the usual level of suction. You can fully charge the Multi MK1 in 4 hours, or charge it for a shorter period for a burst of cleaning time. 

Check that the battery is fitted correctly

Unplug your Multi MK1 from the mains and remove the battery.

The sliding channels should be clear so that you can slide the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The machine could be blocked

Unplug your Multi MK1 from the mains and remove the battery.

Remove the attachments and bin from your Multi MK1. Empty the bin and check each tool for blockages while they’re not attached to the Multi. Reattach the bin and the attachments, reinsert the battery and try using the vacuum again.

The filter may be blocked

Unplug your Multi MK1 from the mains and remove the battery.

The Multi MK1’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filter at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filter.

If the filter is blocked, the filter light on the state-of-charge display will illuminate red. Remove the dirt bin by using the 2 plastic tabs to twist and pull it out of its housing. Open the bin lid and remove the green separator cup from the bin. Remove the filter and tap it over your bin to get rid of excess dirt and dust.

Wash the filter under warm running water before allowing it to fully dry – this normally takes around 24 hours. Empty the dirt into your bin and use a dry, soft cloth to clean the inside of the bin. Wipe the dirt bin lid, too.

Wait until everything has completely dried before you reassemble the Multi – this normally takes around 24 hours. Replace the filter, making sure the ‘TOP’ end of the filter is placed in the bin first. Replace the green separator cup by lining up the sliding channels and pushing it into the bin. It will click securely into place.

Close the lid and replace the bin by lining up the inner plastic tab against the hole in the main body and pushing it firmly into place.

Regularly maintaining the filter will help provide continued performance. The filter should be cleaned every 4 weeks or more frequently depending upon use. We sell spare filters via our spares page, if you want to enjoy uninterrupted cleaning while the original filter dries.

The filter or separator cup may be fitted incorrectly

Unplug your Multi MK1 from the mains and remove the battery.

Remove the dirt bin by using the 2 plastic tabs to twist and pull it out of its housing. Open the bin lid and remove the green separator cup from the bin, then remove the filter. Make sure the end with ‘TOP’ written on the filter goes into the bin first. Replace the filter and then replace the green separator cup - line up the sliding channels and slide it into the bin. The cup will click securely into place. Close the lid and replace the bin by lining the inner plastic tab up against the hole in the main body and pushing it firmly into place.

Check the seals for signs of damage

Unplug your Multi MK1 from the mains and remove the battery.

Remove the bin from the vacuum and lift out the filter. Check the bin lid rubber seal and rubber ends of the filter for signs of damage.

If there are no signs of damage to the bin lid or filter, check the suction port seals – these are located on the base of the main body around the green suction port. If the seals are damaged, you will need a replacement part to ensure your Multi MK1 works safely.

Suction port test

Remove the dirt bin and turn on the Multi MK1. Place a piece of paper – not your hand! – over the motor suction port, located on the inside of the main body, at the bottom of the bin-housing. If there is no sign of suction, remove the battery and check around the suction port for signs of damage to the seal. Get in touch with us as we may need to send you a replacement part.

Check the bin is fitted correctly

If your Multi MK1 is making a slight whistling noise, there may be something preventing the dirt bin’s seal from closing properly. When emptying and cleaning the dirt bin, make sure you get rid of all bits of debris from around the seal.

If the dirt bin can’t close properly, the air being released through the small gap may create a whistling sound. Ensure the lid is fully closed before using your Multi MK1.

If the seals are damaged, there may be a whistling noise

Unplug your Multi MK1 from the mains and remove the battery.

Remove the bin from the vacuum and lift out the filter. Check the bin lid seals and rubber ends of the filter for signs of damage. If there are no signs of damage to the bin lid or filter, check the suction port seals – these are located on the base of the main body around the green suction port.

If the seals are damaged, you will need a replacement part to ensure your Multi MK1 works safely.

If the nozzle is damaged, there may be a noise

Unplug your Multi MK1 from the mains and remove the battery.

Remove the nozzle from the vacuum – pull the nozzle tool away from the vacuum to expose the green flexible hose.

To remove the nozzle completely from the vacuum remove the bin. Underneath the grey nozzle of the vacuum is a green button - use a pen to push it in. Pull the flexible hose and the nozzle tool will be released from the vacuum. Check the flexible hose for signs of damage. You can order a replacement flexible hose nozzle tool online via our spares page.

A beeping noise, 4 solid red lights and no power

Unplug your Multi MK1 from the mains and remove the battery.

If your vacuum is making a beeping noise and showing 4 solid red lights (and not switching on), there may be an issue with the attachments or bin. Remove all the attachments and the bin and try using the vacuum again.

If the vacuum still beeps and the red lights still appear, get in touch with us as we may need to send you a replacement part.

Check that the filter is clean

Unplug your Multi MK1 from the mains and remove the battery.

If there is an unexpected smell coming from your Multi MK1, the filter may need cleaning. Remove the dirt bin by using the 2 plastic tabs to twist and pull it out of its housing. Open the bin lid and remove the green separator cup from the bin. Remove the filter and tap it over your bin to get rid of excess dirt and dust.

Wash the filter under warm running water before allowing it to fully dry – this normally takes around 24 hours. Empty the dirt into your bin and use a dry, soft cloth to clean the inside of the bin. Wipe the dirt bin lid, too.

Wait until everything has completely dried before you reassemble the Multi – this normally takes around 24 hours. Replace the filter, making sure the ‘TOP’ end of the filter is placed in the bin first. Replace the green separator cup by lining up the sliding channels and pushing it into the bin. It will click securely into place.

Close the lid and replace the bin by lining up the inner plastic tab against the hole in the main body and pushing it firmly into place.

Regularly maintaining the filter will help provide continued performance. The filter should be cleaned every 4 weeks or more frequently depending upon use. We sell spare filters via our spares page, if you want to enjoy uninterrupted cleaning while the original filter dries.

Check the attachments for blockages

Unplug your Multi MK1 from the mains and remove the battery.

Remove all the attachments from the Multi MK1 and check for any blockages. Clean these out, making sure they are completely dry before replacing. Try using your Multi again.

Troubleshooting

No Power

Check that the battery is charged

We know that it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the state-of-charge indicator on the handle has 4 flashing red lights, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine. We’d recommend removing the battery if you want to charge it for the full 4 hours.

As the battery charges, the LEDs will light up green in turn. Once fully charged, 4 green solid lights will show on the state-of-charge display.

Make sure the charger is unplugged

Your Multi MK1 won’t work if the charger is still plugged into it and the mains. Unplug the charger from the mains and the vacuum and try using it again.

Check that the battery is fitted correctly

Unplug your Multi MK1 from the mains and remove the battery.

The sliding channels should be clear so that you can slide the battery back into its housing. When fitted correctly, the battery will click and secure into place.

The battery terminals may be dirty or damaged

Unplug your Multi MK1 from the mains and remove the battery.

If the battery terminals or main unit terminals are dirty, it may be preventing your Multi MK1 from functioning properly. Make sure you keep the battery and main body clean in order to maintain your Multi MK1’s cleaning performance.

Remove the battery and use a dry, soft cloth to wipe it clean and check for any damage. The battery terminals are located on the top of the battery between the green clips. Wipe the main body terminals, too – these are located in the battery-housing underneath the vacuum and look like metal prongs.

The On/ Off trigger is faulty

The Multi MK1 is operated by an On/ Off trigger located on the handle. If there’s no power, no lights illuminated on the state-of-charge indicator when the battery has been fully charged and the lights were illuminated while it was charging, check to see if there are is a blockage.

Remove all the attachments and try using the vacuum again. If there are still no lights or power, get in touch with us as we may need to send you a replacement part.

The filter is blocked or the bin is full

Unplug your Multi MK1 from the mains and remove the battery.

If the filter is blocked, the filter light on the state-of-charge display will illuminate red. Remove the dirt bin by using the 2 plastic tabs to twist and pull it out of its housing. Open the bin lid and remove the green separator cup from the bin. Remove the filter and tap it over your bin to get rid of excess dirt and dust.

Wash the filter under warm running water before allowing it to fully dry – this normally takes around 24 hours. Empty the dirt into your bin and use a dry, soft cloth to clean the inside of the bin. Wipe the dirt bin lid, too.

Wait until everything has completely dried before you reassemble the Multi – this normally takes around 24 hours. Replace the filter, making sure the ‘TOP’ end of the filter is placed in the bin first. Replace the green separator cup by lining up the sliding channels and pushing it into the bin. It will click securely into place.

Close the lid and replace the bin by lining up the inner plastic tab against the hole in the main body and pushing it firmly into place.

Regularly maintaining the filter will help provide continued performance. The filter should be cleaned every 4 weeks or more frequently depending upon use. We sell spare filters via our spares page, if you want to enjoy uninterrupted cleaning while the original filter dries.

Battery & Charging

Check that the battery is charged

We know that it sounds silly, but it’s always worth double checking that your vacuum is actually charged!

If the state-of-charge indicator on the handle has 4 flashing red lights, charge the battery for the full 4 hours. Plug the charger into the charging port on the back of the battery before plugging it into the mains. The battery can be charged on or off the machine.

As the battery charges, the LEDs will light up green in turn. Once fully charged, 4 green solid lights will show on the state-of-charge display.

Check that the battery is fitted correctly

Unplug your Multi MK1 from the mains and remove the battery.

The sliding channels should be clear so that you can slide the battery back into its housing. When fitted correctly, the battery will click and secure into place.

If the power has decreased, the bin may need emptying or refitting

Unplug your Multi MK1 from the mains and remove the battery.

If the bin is full, the power levels will drop as a result.

Remove the dirt bin, using its handles to lift it from the main unit. It should lift out easily, you can wiggle it if it feels a little bit stiff.

Remove the green separator cup and the filter from the bin - these will fall into the bin if you don’t remove them first! Hold the dirt bin over your bin and unclip the lid-release clip. Lift the tab to open the bin and release the dirt and debris.

To refit, replace the filter and green separator cup. Make sure the bin lid is closed properly. Place the bin back into place on the main unit – there is a small slot on the body that the bin’s tab fits into. The bin will click when it’s correctly fitted, lying flush inside the main body.

Check the state-of-charge display lights

•4 flashing red lights or 1 solid green light

This is indicating a flat battery, please charge your battery for the full 4 hours.

•4 solid green lights, then 0 lights and the machine cuts out

Remove the battery and clean the terminals. Plug the battery into the charger - if 4 green lights appear, remove the charger and try using the vacuum again.

If it is still cutting out, get in touch with us as we may need to send you a replacement part.

•4 solid red lights while charging

Remove the charger from the battery and leave it for 1 hour before retrying. If the red lights come back on, get in touch with us as we may need to send you a replacement part.

•1 flashing red light while charging

Remove the charger from the battery and leave it for 1 hour before retrying. If the flashing red light comes back on, get in touch with us as we may need to send you a replacement part.

These solutions normally work, but, if you’re still having problems, follow our charger troubleshooting guide below.

Check the charger

If you’ve worked your way through the above steps to reset your battery and your Multi MK1’s still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the charger is plugged into the battery, there should be at least 1 light showing green. If there are no lights illuminated, continue to the next step.

If the charger fitting is loose, there will be excessive movement when it’s plugged into the battery, so get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it’s charging the battery. Check for signs of damage to the charger cable. If it’s ripped or frayed, or the pin is broken on the charger, you need a replacement charger to ensure your Multi MK1 works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the charging port in the battery. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try that one instead - the Multi MK1 charger is compatible with the chargers for the other Multi products, AirRam/ K9, Pro/ K9, Power Floor/ K9, ST20, HT20 and Work Light.

If you’ve taken all the steps to check your battery and charger and your vacuum still isn’t charging, get in touch with us as we may need to send you a replacement part.

No Suction

The bin needs emptying or refitting

Unplug your Multi MK1 from the mains and remove the battery.

If the bin is full, the power levels will drop as a result. Remove the dirt bin, using its handles to lift it from the main unit. It should lift out easily, you can wiggle it if it feels a little bit stiff. Remove the green separator cup and the filter from the bin - these will fall into the bin if you don’t remove them first! Hold the dirt bin over your bin and unclip the lid-release clip. Lift the tab to open the bin and release the dirt and debris.

To refit, replace the filter and green separator cup. Make sure the bin lid is closed properly. Place the bin back into place on the main unit – there is a small slot on the body that the bin’s tab fits into. The bin will click when it’s correctly fitted, lying flush inside the main body.

The battery is running low

There will be a small reduction in suction when the battery is running low. Recharge your battery to reinstate the usual level of suction. You can fully charge the Multi MK1 in 4 hours, or charge it for a shorter period for a burst of cleaning time. 

Check that the battery is fitted correctly

Unplug your Multi MK1 from the mains and remove the battery.

The sliding channels should be clear so that you can slide the battery back down in the battery-housing. When fitted correctly, the battery will click and secure into place.

The machine could be blocked

Unplug your Multi MK1 from the mains and remove the battery.

Remove the attachments and bin from your Multi MK1. Empty the bin and check each tool for blockages while they’re not attached to the Multi. Reattach the bin and the attachments, reinsert the battery and try using the vacuum again.

The filter may be blocked

Unplug your Multi MK1 from the mains and remove the battery.

The Multi MK1’s filters are made to last, but you need to look after them to keep them performing efficiently. We recommend cleaning the filter at least once a month – this will improve the vacuum’s performance and will increase the lifespan of the filter.

If the filter is blocked, the filter light on the state-of-charge display will illuminate red. Remove the dirt bin by using the 2 plastic tabs to twist and pull it out of its housing. Open the bin lid and remove the green separator cup from the bin. Remove the filter and tap it over your bin to get rid of excess dirt and dust.

Wash the filter under warm running water before allowing it to fully dry – this normally takes around 24 hours. Empty the dirt into your bin and use a dry, soft cloth to clean the inside of the bin. Wipe the dirt bin lid, too.

Wait until everything has completely dried before you reassemble the Multi – this normally takes around 24 hours. Replace the filter, making sure the ‘TOP’ end of the filter is placed in the bin first. Replace the green separator cup by lining up the sliding channels and pushing it into the bin. It will click securely into place.

Close the lid and replace the bin by lining up the inner plastic tab against the hole in the main body and pushing it firmly into place.

Regularly maintaining the filter will help provide continued performance. The filter should be cleaned every 4 weeks or more frequently depending upon use. We sell spare filters via our spares page, if you want to enjoy uninterrupted cleaning while the original filter dries.

The filter or separator cup may be fitted incorrectly

Unplug your Multi MK1 from the mains and remove the battery.

Remove the dirt bin by using the 2 plastic tabs to twist and pull it out of its housing. Open the bin lid and remove the green separator cup from the bin, then remove the filter. Make sure the end with ‘TOP’ written on the filter goes into the bin first. Replace the filter and then replace the green separator cup - line up the sliding channels and slide it into the bin. The cup will click securely into place. Close the lid and replace the bin by lining the inner plastic tab up against the hole in the main body and pushing it firmly into place.

Check the seals for signs of damage

Unplug your Multi MK1 from the mains and remove the battery.

Remove the bin from the vacuum and lift out the filter. Check the bin lid rubber seal and rubber ends of the filter for signs of damage.

If there are no signs of damage to the bin lid or filter, check the suction port seals – these are located on the base of the main body around the green suction port. If the seals are damaged, you will need a replacement part to ensure your Multi MK1 works safely.

Suction port test

Remove the dirt bin and turn on the Multi MK1. Place a piece of paper – not your hand! – over the motor suction port, located on the inside of the main body, at the bottom of the bin-housing. If there is no sign of suction, remove the battery and check around the suction port for signs of damage to the seal. Get in touch with us as we may need to send you a replacement part.

Excessive Noise

Check the bin is fitted correctly

If your Multi MK1 is making a slight whistling noise, there may be something preventing the dirt bin’s seal from closing properly. When emptying and cleaning the dirt bin, make sure you get rid of all bits of debris from around the seal.

If the dirt bin can’t close properly, the air being released through the small gap may create a whistling sound. Ensure the lid is fully closed before using your Multi MK1.

If the seals are damaged, there may be a whistling noise

Unplug your Multi MK1 from the mains and remove the battery.

Remove the bin from the vacuum and lift out the filter. Check the bin lid seals and rubber ends of the filter for signs of damage. If there are no signs of damage to the bin lid or filter, check the suction port seals – these are located on the base of the main body around the green suction port.

If the seals are damaged, you will need a replacement part to ensure your Multi MK1 works safely.

If the nozzle is damaged, there may be a noise

Unplug your Multi MK1 from the mains and remove the battery.

Remove the nozzle from the vacuum – pull the nozzle tool away from the vacuum to expose the green flexible hose.

To remove the nozzle completely from the vacuum remove the bin. Underneath the grey nozzle of the vacuum is a green button - use a pen to push it in. Pull the flexible hose and the nozzle tool will be released from the vacuum. Check the flexible hose for signs of damage. You can order a replacement flexible hose nozzle tool online via our spares page.

A beeping noise, 4 solid red lights and no power

Unplug your Multi MK1 from the mains and remove the battery.

If your vacuum is making a beeping noise and showing 4 solid red lights (and not switching on), there may be an issue with the attachments or bin. Remove all the attachments and the bin and try using the vacuum again.

If the vacuum still beeps and the red lights still appear, get in touch with us as we may need to send you a replacement part.

Unpleasant smell

Check that the filter is clean

Unplug your Multi MK1 from the mains and remove the battery.

If there is an unexpected smell coming from your Multi MK1, the filter may need cleaning. Remove the dirt bin by using the 2 plastic tabs to twist and pull it out of its housing. Open the bin lid and remove the green separator cup from the bin. Remove the filter and tap it over your bin to get rid of excess dirt and dust.

Wash the filter under warm running water before allowing it to fully dry – this normally takes around 24 hours. Empty the dirt into your bin and use a dry, soft cloth to clean the inside of the bin. Wipe the dirt bin lid, too.

Wait until everything has completely dried before you reassemble the Multi – this normally takes around 24 hours. Replace the filter, making sure the ‘TOP’ end of the filter is placed in the bin first. Replace the green separator cup by lining up the sliding channels and pushing it into the bin. It will click securely into place.

Close the lid and replace the bin by lining up the inner plastic tab against the hole in the main body and pushing it firmly into place.

Regularly maintaining the filter will help provide continued performance. The filter should be cleaned every 4 weeks or more frequently depending upon use. We sell spare filters via our spares page, if you want to enjoy uninterrupted cleaning while the original filter dries.

Check the attachments for blockages

Unplug your Multi MK1 from the mains and remove the battery.

Remove all the attachments from the Multi MK1 and check for any blockages. Clean these out, making sure they are completely dry before replacing. Try using your Multi again.

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