MYO Touch support

Identify the problem area

Identify the problem area
Identify the problem area
  1. 1 Bed
  2. 2 Massage unit
  3. 3 Cable tidy clip
  4. 4 Roller
  5. 5 Track pegs
  6. 6 Power supply & switch
  7. 7 Track sections (3 pcs)

Troubleshooting

The bed is plugged in to the mains and not working

There is a small hole in the side of the robot that the cable must be fully inserted into. If it is not fully inserted, the robot won’t move.

Check the plug socket

Ensure you have turned the mains plug socket on – it sounds like common sense but it’s always worth checking! Try plugging your MYO Touch into a different plug socket if you’re still struggling after working through the rest of the troubleshooting.

Check the robot’s positioning on the track

The robot needs to be correctly aligned on the track in order to move. If you struggled to line it up and had to force it into place, it is probably not correctly aligned. All 4 wheels will be touching the floor when the massage unit is properly assembled.

The bed has stopped after 15 minutes

If your bed has turned off and has no power, it may be due to the 15 minute cut out. This is a safety feature and we don’t advise over riding it.

Check the charger pack

There’s a small switch on the side of the charger pack – it must be switched to position 1 in order to function. Once it has been switched on, the small LED on the charger pack will light up red.

Check the fuse

If no red light is showing on the power pack when plugged in and switched on, the fuse in the mains requires changing, a BS 3 amp fuse must be fitted.

How do I clean the canvas?

Wipe any marks and spills away with a damp cloth and leave to dry naturally. Do not use abrasives, caustic cleaners, bleach or solvent based detergents. If in doubt, test the solution on an inconspicuous area first. 

My canvas has ripped or is showing signs of unusual wear and tear

Some wear and tear is expected, as with any product. If your bed has ripped or is torn or damaged, please get in touch with our Customer Service team.

I’ve lost my track pegs

If you’ve lost your track pegs, please visit our spares page to order more.

How will using the bed make me feel?

The MYO Touch is designed to help you relax. We’ve created this product to help people take time to themselves each day, whether it’s to unwind after a stressful day or ease tired muscles after a gardening session.

How could I incorporate the MYO Touch into my daily routine?

We suggest using the bed for 15 minutes each day – you can choose whether you want to start the day with a deep massage that energises you or end the day with one that sets you up for a good night’s sleep! This gives you time to ease tired or achy muscles, as well as work on meditation, mindfulness or breathing exercises that will help both your mind and body wind down.

What can I expect to experience on the bed?

It can be hard to know what to expect from the MYO Touch, especially if you’ve never used a foam roller or had a massage before. The foam roller automatically moves up and down the track underneath your body, pressing through the canvas to offer a massage. You can choose the pressure of the massage, as well as where on your body it targets. The style of massage is up to you, whether you want to enjoy a light, gentle massage or a deeper, more invigorating one.

Safety notes

  • This product is not intended for use by anyone under the age of 16.
  • Do not use this product if you are pregnant. 
  • Do not use this product if you have diabetes or have a history of blood clots.
  • If you have any existing back pain or discomfort, please seek medical advice before using the MYO Touch.
  • If you currently suffer from Deep Vein Thrombosis or have a pacemaker, please seek medical advice before using the MYO Touch.
  • If you have any existing injuries and conditions, please seek medical advice before using the MYO Touch.
  • If you experience any pain or discomfort while using this appliance, discontinue use immediately and consult your doctor. 
  • The MYO Touch is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience or knowledge.
  • The on/ off switch is within reach while you lie on the bed in case of emergency.

Troubleshooting

No Power

The bed is plugged in to the mains and not working

There is a small hole in the side of the robot that the cable must be fully inserted into. If it is not fully inserted, the robot won’t move.

Check the plug socket

Ensure you have turned the mains plug socket on – it sounds like common sense but it’s always worth checking! Try plugging your MYO Touch into a different plug socket if you’re still struggling after working through the rest of the troubleshooting.

Check the robot’s positioning on the track

The robot needs to be correctly aligned on the track in order to move. If you struggled to line it up and had to force it into place, it is probably not correctly aligned. All 4 wheels will be touching the floor when the massage unit is properly assembled.

The bed has stopped after 15 minutes

If your bed has turned off and has no power, it may be due to the 15 minute cut out. This is a safety feature and we don’t advise over riding it.

Check the charger pack

There’s a small switch on the side of the charger pack – it must be switched to position 1 in order to function. Once it has been switched on, the small LED on the charger pack will light up red.

Check the fuse

If no red light is showing on the power pack when plugged in and switched on, the fuse in the mains requires changing, a BS 3 amp fuse must be fitted.

Maintenance

How do I clean the canvas?

Wipe any marks and spills away with a damp cloth and leave to dry naturally. Do not use abrasives, caustic cleaners, bleach or solvent based detergents. If in doubt, test the solution on an inconspicuous area first. 

My canvas has ripped or is showing signs of unusual wear and tear

Some wear and tear is expected, as with any product. If your bed has ripped or is torn or damaged, please get in touch with our Customer Service team.

I’ve lost my track pegs

If you’ve lost your track pegs, please visit our spares page to order more.

Benefits & results

How will using the bed make me feel?

The MYO Touch is designed to help you relax. We’ve created this product to help people take time to themselves each day, whether it’s to unwind after a stressful day or ease tired muscles after a gardening session.

How could I incorporate the MYO Touch into my daily routine?

We suggest using the bed for 15 minutes each day – you can choose whether you want to start the day with a deep massage that energises you or end the day with one that sets you up for a good night’s sleep! This gives you time to ease tired or achy muscles, as well as work on meditation, mindfulness or breathing exercises that will help both your mind and body wind down.

What can I expect to experience on the bed?

It can be hard to know what to expect from the MYO Touch, especially if you’ve never used a foam roller or had a massage before. The foam roller automatically moves up and down the track underneath your body, pressing through the canvas to offer a massage. You can choose the pressure of the massage, as well as where on your body it targets. The style of massage is up to you, whether you want to enjoy a light, gentle massage or a deeper, more invigorating one.

Safety

Safety notes

  • This product is not intended for use by anyone under the age of 16.
  • Do not use this product if you are pregnant. 
  • Do not use this product if you have diabetes or have a history of blood clots.
  • If you have any existing back pain or discomfort, please seek medical advice before using the MYO Touch.
  • If you currently suffer from Deep Vein Thrombosis or have a pacemaker, please seek medical advice before using the MYO Touch.
  • If you have any existing injuries and conditions, please seek medical advice before using the MYO Touch.
  • If you experience any pain or discomfort while using this appliance, discontinue use immediately and consult your doctor. 
  • The MYO Touch is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience or knowledge.
  • The on/ off switch is within reach while you lie on the bed in case of emergency.
Download Manual

Download manual

For more information on how to set up your product, download the manual.

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All products ordered from www.gtech.co.uk or by telephone from Gtech are covered by a 30-day money-back guarantee. If you change your mind, we ask that you return the product to us in its original condition in its original packaging with your proof of purchase within 30 days. We will happily either exchange it or give you a full refund. Please note we are happy to arrange the return carriage but we do ask that you cover the cost which incurs a charge of £10. Our 30-day money-back guarantee does not affect your statutory rights.

Limited 2-year manufacturer’s guarantee.