SW22 support

Identify the problem area

Identify the problem area
Identify the problem area
  1. 1 Edge brush & belt
  2. 2 Lintel strip
  3. 3 Pivot knuckle
  4. 4 Pivot clip
  5. 5 Charger
  6. 6 Battery
  7. 7 Top handle & telescopic tubes
  8. 8 Handle height adjuster clip
  9. 9 Duster clip
  10. 10 Duster
  11. 11 Lower handle
  12. 12 On/Off button
  13. 13 Dust tray
  14. 14 Wheels
  15. 15 End plate
  16. 16 Brush-bar
  17. 17 Riser visor (front seal)
  18. 18 Main body

Troubleshooting

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your sweeper is actually charged!

Make sure the sweeper is switched off before charging, otherwise it will not take the charge.

Put the sweeper into the charging stand and then plug it into the mains. A red light will appear on the sweeper next to the On/ Off button. Charge the sweeper for the full 3 hours. The light on the sweeper will change from red to amber when partially charged, and from amber to green when fully charged. 

Make sure the charger is unplugged

Your sweeper won’t work if the charger is still plugged into both it and the mains, or is still attached to the charging stand. Unplug the charger from the mains and the vacuum, or stand, and try again.

Check that the battery is fitted correctly

The battery is located underneath the sweeper and must be connected correctly and in the right position for it to work.

On the base of the sweeper, by the back wheel, is a battery cover. Unclip the cover and remove the battery from its housing. It will connect to wires with a white battery connector on the end. Press the white release clip on the battery connector and pull it away from the sweeper.

To replace the battery, line up the battery connector with the white terminals inside the battery housing. Make sure the negatives and positives on the connector are on the same sides as those on the terminals (the is a label to show you the correct way). Push the connector into place and reinsert the battery back into its housing. Make sure the wires are pushed neatly underneath the battery itself and replace the battery cover. 

The battery terminals may be damaged

If the battery terminals or main body terminals are damaged, it may be preventing your sweeper from functioning properly. Make sure you keep the battery and main body clean in order to maintain your sweeper’s cleaning performance.

Remove the battery and check the terminals for damage. The battery terminals are the white battery connector at the end of the wires. The main body terminals white terminals inside the battery housing. If there are signs of damage beyond usual wear and tear, get in touch with us as we may need to send you a replacement part.

The On/ Off button is faulty

The sweeper is operated by an On/ Off button on the main body. If there is no power and no lights illuminating when the sweeper is switched on and it has been fully charged, the sweeper may be stuck in the ‘off’ position.

Hit the button 3 times with a soft soled slipper to get it back into the ‘on’ position, the sweeper should start and a green light should appear on the sweeper.

If this does not work, get in touch with us as we may need to send you a replacement part.

Is the brush-bar jammed?

Unplug your sweeper from the mains and remove the battery.

If the brush-bar becomes obstructed by a large object, the brush-bar won’t cut out. It will continue to spin and may emit a noise. Switch the sweeper off and remove the trapped item. You may need to remove the brush bar completely to reach the obstruction. Wait 5 minutes to allow the sweeper to cool down before you remove the brush bar.

To remove the brush-bar, remove the plastic front visor by lifting it up and away from the sweeper. Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. This will reveal the belt and the brush-bar cog.

Remove the belt from around the brush-bar cog and pull the brush bar away from the spindle. Remove any blockages and use scissors to remove any hair/ thread from around the brush-bar.

To replace the brush bar attached it to the spindle and put the belt back around the cog on the end of the brush bar. Replace the edge brush by lining up the clips and pushing the brush down onto the cog, you will here it click into place. Spin the bar to check it’s balanced and turns. Replace the plastic front visor by lining it up to the front of the sweeper and pushing it down until you hear it click into place. The sweeper is ready to use again.

The dust tray needs emptying

Unplug your sweeper from the mains and remove the battery.

If there is an unpleasant smell coming from your sweeper, the bin tray be may full.

Remove the dust tray from the side of the main body. It should pull out easily, you can wiggle it if it feels a little bit stiff. Hold it over your bin and tip out any dirt and debris. Wipe the tray with a soft, dry cloth to remove any debris.

To refit, push it back into place - it will click when it’s correctly fitted, lying flush inside the main body. 

Is there a blockage?

Unplug your sweeper from the mains and remove the battery.

If there is an unexpected smell coming from your sweeper, the brush bar may have jammed.

If the brush-bar becomes obstructed by a large object, the brush-bar won’t cut out. It will continue to spin and may emit a noise. Switch the sweeper off and remove the trapped item. You may need to remove the brush bar completely to reach the obstruction. Wait 5 minutes to allow the sweeper to cool down before you remove the brush bar.

To remove the brush-bar, remove the plastic front visor by lifting it up and away from the sweeper. Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. This will reveal the belt and the brush-bar cog.

Remove the belt from around the brush-bar cog and pull the brush bar away from the spindle. Remove any blockages and use scissors to remove any hair/ thread from around the brush-bar.

To replace the brush bar attached it to the spindle and put the belt back around the cog on the end of the brush bar. Replace the edge brush by lining up the clips and pushing the brush down onto the cog, you will here it click into place. Spin the bar to check it’s balanced and turns. Replace the plastic front visor by lining it up to the front of the sweeper and pushing it down until you hear it click into place. The sweeper is ready to use again.

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your sweeper is actually charged!

Make sure the sweeper is switched off before charging, otherwise it will not take the charge.

Put the sweeper into the charging stand and then plug it into the mains. A red light will appear on the sweeper next to the On/ Off button. Charge the sweeper for the full 3 hours. The light on the sweeper will change from red to amber when partially charged, and from amber to green when fully charged. 

The battery terminals may be damaged

If the battery terminals or main body terminals are damaged, it may be preventing your sweeper from functioning properly. Make sure you keep the battery and main body clean in order to maintain your sweeper’s cleaning performance.

Remove the battery and check the terminals for damage. The battery terminals are the white battery connector at the end of the wires. The main body terminals white terminals inside the battery housing. If there are signs of damage beyond usual wear and tear, get in touch with us as we may need to send you a replacement part.

Check the sweeper lights

•Continuous red light while charging

This is normal, this sweeper take 3 hours to fully charge. The light will change to amber once partially charged and then to green once fully charged.

•No light while charging

The On/ Off button is stuck in the ‘off’ position. Remove the charger and hit the button 3 times with a soft soled slipper to get it back into the ‘on’ position, the sweeper should start and a green light should appear on the sweeper. Then switch the sweeper off and plug the charger back in.

If still no light appears go to charger checks below.

•Continuously flashing amber light while charging

Remove the charger and allow it to cool for 10 minutes. Try charging your sweeper again.

If the light continues to flash amber, get in touch with us as we may need to send you a replacement part.

•Continuous green light while in use

This is normal, this sweeper has a 2 hour run-time.

•No light and no power while in use

Check the battery has been charge for 3 hours and a red light appeared on the sweeper while charging, if no light appears once fully charged check the On/ Off button is not stuck in the ‘off’ position. Remove the charger and hit the button 3 times with a soft soled slipper to get it back into the ‘on’ position, the sweeper should start and a green light should appear on the sweeper. If still no light appears go to charger checks below.

•Continuously flashing amber light while in use

Remove the charger and allow it to cool for 10 minutes. Try charging your sweeper again.

If the light continues to flash amber, get in touch with us as we may need to send you a replacement part.

Check the charger

If you’ve worked your way through the above steps and your sweeper’s still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the charger is plugged into the sweeper, a red light will appear on the sweeper next to the On/ Off button. If there are no lights illuminated, continue to the next step.

If the charger fitting is loose, there will be excessive movement when it’s plugged into the sweeper. Get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it is charging the sweeper. Check for signs of damage to the charger cable. If it’s ripped or frayed, or if the charging stand terminals are broken, you may need a replacement charger to ensure your sweeper works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the charging terminals on the sweeper. These are 2 silver pins located on the base of the sweeper either side of the knuckle. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one, too. Make sure the charger is compatible the battery model (Li-ion) - you can find this on the battery itself.

If you’ve taken all the steps to check your battery and charger, get in touch with us as we may need to send you a replacement part.

The dust tray needs emptying or refitting

Unplug your sweeper from the mains and remove the battery.

If the dust tray is full or not fitted correctly, the suction levels will drop as a result.

Remove the dust tray from the side of the main body. It should pull out easily, you can wiggle it if it feels a little bit stiff. Hold it over a bin and tip out any dirt and debris.

To refit, push it back into place - it will click when it’s correctly fitted, lying flush inside the main body. 

The battery is running low

There will be a small reduction in power when the battery is running low. Recharge your battery to reinstate the usual level of power. You can fully charge the sweeper in 16 hours, or charge it for a shorter period for a burst of cleaning time. 

Is the belt or brush bar damaged?

Unplug your sweeper from the mains and remove the battery.

If the belt or brush bar is damaged , this will reduce the power levels of the sweeper.

Spin the brush-bar to check if the belt is damaged. The brush-bar should spin with a small amount of resistance. If it’s moving easily and quickly, the belt could be broken.

To remove the brush-bar, remove the plastic front visor by lifting it up and away from the sweeper. Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. This will reveal the belt and the brush-bar cog.

Remove the belt from around the brush-bar cog and see if it is damaged or broken. Check the brush-bar for signs of damage, too. Remove the brush-bar by pulling it away from the spindle. If the belt is damaged or broken, you can order a replacement belt or a replacement brush-bar online via our spares page. 

Is the floor strip (lintel strip) damaged?

Unplug your sweeper from the mains and remove the battery.

If the lintel strip is damaged, this will reduce the power levels of the sweeper.

The black rubber lintel strip is located on the base of the sweeper and lies behind the brush-bar. Check that the lintel strip is correctly fitted into place and isn’t showing any signs of damage. To remove the strip from the sweeper, remove the front visor and the edge brush. Slide the lintel strip out of the crevice. Check it for signs of damage and order a replacement lintel strip if needed via our spares page.

To replace it, slide the lintel strip into the crevice, making sure it goes underneath the retaining clips. Replace the edge brush and front visor. 

An issue with the brush-bar can cause a loud, high-pitched noise

Unplug your sweeper from the mains and remove the battery.

If the brush-bar becomes obstructed by a large object, the brush-bar won’t cut out. It will continue to spin and may emit a noise. Switch the sweeper off and remove the trapped item. You may need to remove the brush bar completely to reach the obstruction. Wait 5 minutes to allow the sweeper to cool down before you remove the brush bar.

To remove the brush-bar, remove the plastic front visor by lifting it up and away from the sweeper. Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. This will reveal the belt and the brush-bar cog.

Remove the belt from around the brush-bar cog and pull the brush bar away from the spindle. Remove any blockages and use scissors to remove any hair/ thread from around the brush-bar.

To replace the brush bar attached it to the spindle and put the belt back around the cog on the end of the brush bar. Replace the edge brush by lining up the clips and pushing the brush down onto the cog, you will here it click into place. Spin the bar to check it’s balanced and turns. Replace the plastic front visor by lining it up to the front of the sweeper and pushing it down until you hear it click into place. The sweeper is ready to use again.

An incorrectly fitted or damaged edge brush can cause a rattling noise

Unplug your sweeper from the mains and remove the battery.

To remove the edge brush, firstly you will need to remove the plastic front visor by lifting it up and away from the sweeper Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. Check if the white cog underneath the edge brush is damaged. Also, check if the white cog on the end of the brush bar is damaged.

If there are no signs of damage, replace the edge brush. Make sure you line up the clips - when the edge brush is secured into place, you will hear a click.

 If there is damage to the edge brush or brush-bar, you can order replacements online via our spares page. 

Trouble fitting the lower handle (Style 3)

Make sure the grey locking click is pulled out as far as it will go.

Insert the metal pin on the lower handle into the hole located on the knuckle in the main body making sure the hole at the top is facing the front of the sweeper. The lower handle should sit flush against the knuckle. Push the grey locking clip into the back of the main body to lock the handle into place.  

Trouble fitting the telescopic tubes (Style 3)

Insert the telescopic tubes into the lower handle making sure the push button is facing the front of the sweeper, push the telescopic tubes down into the lower handle the push button will pop into the hole to secure the telescopic tubes into place.

Trouble fitting the top handle (Style 3)

Insert the top handle into the telescopic tubes making sure the triangle point is facing the front of the sweeper

Trouble removing the lower handle (Style 3)

Make sure the grey locking clip (located at the back of the main body below the lower handle) has been pulled out as far as it will go. This will unlock the lower handle.  Pull the lower handle up and off the main body .

Trouble removing the telescopic tubes (Style 3)

Push the button on the front of the lower handle and pull on the telescopic tubes at the same time, they should lift easily out of the lower handle.

Trouble removing the top handle (Style 3)

Once the top handle has been secured to the telescopic tubes you will be unable to remove it.

Trouble reclining the handle (Style 3)

Make sure the metal pin on the lower handle has been correctly inserted into the knuckle and the grey locking clip is securely locked into place.

Put your foot on the left hand-side of the main body and pull the handle backwards away from the sweeper. You will hear the handle click as it is pulled backwards and forwards this is normal.

Troubleshooting

No Power

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your sweeper is actually charged!

Make sure the sweeper is switched off before charging, otherwise it will not take the charge.

Put the sweeper into the charging stand and then plug it into the mains. A red light will appear on the sweeper next to the On/ Off button. Charge the sweeper for the full 3 hours. The light on the sweeper will change from red to amber when partially charged, and from amber to green when fully charged. 

Make sure the charger is unplugged

Your sweeper won’t work if the charger is still plugged into both it and the mains, or is still attached to the charging stand. Unplug the charger from the mains and the vacuum, or stand, and try again.

Check that the battery is fitted correctly

The battery is located underneath the sweeper and must be connected correctly and in the right position for it to work.

On the base of the sweeper, by the back wheel, is a battery cover. Unclip the cover and remove the battery from its housing. It will connect to wires with a white battery connector on the end. Press the white release clip on the battery connector and pull it away from the sweeper.

To replace the battery, line up the battery connector with the white terminals inside the battery housing. Make sure the negatives and positives on the connector are on the same sides as those on the terminals (the is a label to show you the correct way). Push the connector into place and reinsert the battery back into its housing. Make sure the wires are pushed neatly underneath the battery itself and replace the battery cover. 

The battery terminals may be damaged

If the battery terminals or main body terminals are damaged, it may be preventing your sweeper from functioning properly. Make sure you keep the battery and main body clean in order to maintain your sweeper’s cleaning performance.

Remove the battery and check the terminals for damage. The battery terminals are the white battery connector at the end of the wires. The main body terminals white terminals inside the battery housing. If there are signs of damage beyond usual wear and tear, get in touch with us as we may need to send you a replacement part.

The On/ Off button is faulty

The sweeper is operated by an On/ Off button on the main body. If there is no power and no lights illuminating when the sweeper is switched on and it has been fully charged, the sweeper may be stuck in the ‘off’ position.

Hit the button 3 times with a soft soled slipper to get it back into the ‘on’ position, the sweeper should start and a green light should appear on the sweeper.

If this does not work, get in touch with us as we may need to send you a replacement part.

Is the brush-bar jammed?

Unplug your sweeper from the mains and remove the battery.

If the brush-bar becomes obstructed by a large object, the brush-bar won’t cut out. It will continue to spin and may emit a noise. Switch the sweeper off and remove the trapped item. You may need to remove the brush bar completely to reach the obstruction. Wait 5 minutes to allow the sweeper to cool down before you remove the brush bar.

To remove the brush-bar, remove the plastic front visor by lifting it up and away from the sweeper. Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. This will reveal the belt and the brush-bar cog.

Remove the belt from around the brush-bar cog and pull the brush bar away from the spindle. Remove any blockages and use scissors to remove any hair/ thread from around the brush-bar.

To replace the brush bar attached it to the spindle and put the belt back around the cog on the end of the brush bar. Replace the edge brush by lining up the clips and pushing the brush down onto the cog, you will here it click into place. Spin the bar to check it’s balanced and turns. Replace the plastic front visor by lining it up to the front of the sweeper and pushing it down until you hear it click into place. The sweeper is ready to use again.

Unpleasant Smell

The dust tray needs emptying

Unplug your sweeper from the mains and remove the battery.

If there is an unpleasant smell coming from your sweeper, the bin tray be may full.

Remove the dust tray from the side of the main body. It should pull out easily, you can wiggle it if it feels a little bit stiff. Hold it over your bin and tip out any dirt and debris. Wipe the tray with a soft, dry cloth to remove any debris.

To refit, push it back into place - it will click when it’s correctly fitted, lying flush inside the main body. 

Is there a blockage?

Unplug your sweeper from the mains and remove the battery.

If there is an unexpected smell coming from your sweeper, the brush bar may have jammed.

If the brush-bar becomes obstructed by a large object, the brush-bar won’t cut out. It will continue to spin and may emit a noise. Switch the sweeper off and remove the trapped item. You may need to remove the brush bar completely to reach the obstruction. Wait 5 minutes to allow the sweeper to cool down before you remove the brush bar.

To remove the brush-bar, remove the plastic front visor by lifting it up and away from the sweeper. Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. This will reveal the belt and the brush-bar cog.

Remove the belt from around the brush-bar cog and pull the brush bar away from the spindle. Remove any blockages and use scissors to remove any hair/ thread from around the brush-bar.

To replace the brush bar attached it to the spindle and put the belt back around the cog on the end of the brush bar. Replace the edge brush by lining up the clips and pushing the brush down onto the cog, you will here it click into place. Spin the bar to check it’s balanced and turns. Replace the plastic front visor by lining it up to the front of the sweeper and pushing it down until you hear it click into place. The sweeper is ready to use again.

Battery & Charging

Check that the battery is charged

We know it sounds silly, but it’s always worth double checking that your sweeper is actually charged!

Make sure the sweeper is switched off before charging, otherwise it will not take the charge.

Put the sweeper into the charging stand and then plug it into the mains. A red light will appear on the sweeper next to the On/ Off button. Charge the sweeper for the full 3 hours. The light on the sweeper will change from red to amber when partially charged, and from amber to green when fully charged. 

The battery terminals may be damaged

If the battery terminals or main body terminals are damaged, it may be preventing your sweeper from functioning properly. Make sure you keep the battery and main body clean in order to maintain your sweeper’s cleaning performance.

Remove the battery and check the terminals for damage. The battery terminals are the white battery connector at the end of the wires. The main body terminals white terminals inside the battery housing. If there are signs of damage beyond usual wear and tear, get in touch with us as we may need to send you a replacement part.

Check the sweeper lights

•Continuous red light while charging

This is normal, this sweeper take 3 hours to fully charge. The light will change to amber once partially charged and then to green once fully charged.

•No light while charging

The On/ Off button is stuck in the ‘off’ position. Remove the charger and hit the button 3 times with a soft soled slipper to get it back into the ‘on’ position, the sweeper should start and a green light should appear on the sweeper. Then switch the sweeper off and plug the charger back in.

If still no light appears go to charger checks below.

•Continuously flashing amber light while charging

Remove the charger and allow it to cool for 10 minutes. Try charging your sweeper again.

If the light continues to flash amber, get in touch with us as we may need to send you a replacement part.

•Continuous green light while in use

This is normal, this sweeper has a 2 hour run-time.

•No light and no power while in use

Check the battery has been charge for 3 hours and a red light appeared on the sweeper while charging, if no light appears once fully charged check the On/ Off button is not stuck in the ‘off’ position. Remove the charger and hit the button 3 times with a soft soled slipper to get it back into the ‘on’ position, the sweeper should start and a green light should appear on the sweeper. If still no light appears go to charger checks below.

•Continuously flashing amber light while in use

Remove the charger and allow it to cool for 10 minutes. Try charging your sweeper again.

If the light continues to flash amber, get in touch with us as we may need to send you a replacement part.

Check the charger

If you’ve worked your way through the above steps and your sweeper’s still not working, it may be an issue with your charger. There are a few ways you can check if there’s an issue with the charger.

When the charger is plugged into the sweeper, a red light will appear on the sweeper next to the On/ Off button. If there are no lights illuminated, continue to the next step.

If the charger fitting is loose, there will be excessive movement when it’s plugged into the sweeper. Get in touch with us as we may need to send you a replacement part.

Check to see if the charger gets warm when it is charging the sweeper. Check for signs of damage to the charger cable. If it’s ripped or frayed, or if the charging stand terminals are broken, you may need a replacement charger to ensure your sweeper works safely. You can buy a replacement charger online via our spares page.

Check for signs of damage to the charging terminals on the sweeper. These are 2 silver pins located on the base of the sweeper either side of the knuckle. If you can’t see anything wrong with your charger but it’s still not working, try plugging it into another socket as it may be an issue with the mains.

If you have a spare charger, try using that one, too. Make sure the charger is compatible the battery model (Li-ion) - you can find this on the battery itself.

If you’ve taken all the steps to check your battery and charger, get in touch with us as we may need to send you a replacement part.

No Suction

The dust tray needs emptying or refitting

Unplug your sweeper from the mains and remove the battery.

If the dust tray is full or not fitted correctly, the suction levels will drop as a result.

Remove the dust tray from the side of the main body. It should pull out easily, you can wiggle it if it feels a little bit stiff. Hold it over a bin and tip out any dirt and debris.

To refit, push it back into place - it will click when it’s correctly fitted, lying flush inside the main body. 

The battery is running low

There will be a small reduction in power when the battery is running low. Recharge your battery to reinstate the usual level of power. You can fully charge the sweeper in 16 hours, or charge it for a shorter period for a burst of cleaning time. 

Is the belt or brush bar damaged?

Unplug your sweeper from the mains and remove the battery.

If the belt or brush bar is damaged , this will reduce the power levels of the sweeper.

Spin the brush-bar to check if the belt is damaged. The brush-bar should spin with a small amount of resistance. If it’s moving easily and quickly, the belt could be broken.

To remove the brush-bar, remove the plastic front visor by lifting it up and away from the sweeper. Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. This will reveal the belt and the brush-bar cog.

Remove the belt from around the brush-bar cog and see if it is damaged or broken. Check the brush-bar for signs of damage, too. Remove the brush-bar by pulling it away from the spindle. If the belt is damaged or broken, you can order a replacement belt or a replacement brush-bar online via our spares page. 

Is the floor strip (lintel strip) damaged?

Unplug your sweeper from the mains and remove the battery.

If the lintel strip is damaged, this will reduce the power levels of the sweeper.

The black rubber lintel strip is located on the base of the sweeper and lies behind the brush-bar. Check that the lintel strip is correctly fitted into place and isn’t showing any signs of damage. To remove the strip from the sweeper, remove the front visor and the edge brush. Slide the lintel strip out of the crevice. Check it for signs of damage and order a replacement lintel strip if needed via our spares page.

To replace it, slide the lintel strip into the crevice, making sure it goes underneath the retaining clips. Replace the edge brush and front visor. 

Excessive Noise

An issue with the brush-bar can cause a loud, high-pitched noise

Unplug your sweeper from the mains and remove the battery.

If the brush-bar becomes obstructed by a large object, the brush-bar won’t cut out. It will continue to spin and may emit a noise. Switch the sweeper off and remove the trapped item. You may need to remove the brush bar completely to reach the obstruction. Wait 5 minutes to allow the sweeper to cool down before you remove the brush bar.

To remove the brush-bar, remove the plastic front visor by lifting it up and away from the sweeper. Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. This will reveal the belt and the brush-bar cog.

Remove the belt from around the brush-bar cog and pull the brush bar away from the spindle. Remove any blockages and use scissors to remove any hair/ thread from around the brush-bar.

To replace the brush bar attached it to the spindle and put the belt back around the cog on the end of the brush bar. Replace the edge brush by lining up the clips and pushing the brush down onto the cog, you will here it click into place. Spin the bar to check it’s balanced and turns. Replace the plastic front visor by lining it up to the front of the sweeper and pushing it down until you hear it click into place. The sweeper is ready to use again.

An incorrectly fitted or damaged edge brush can cause a rattling noise

Unplug your sweeper from the mains and remove the battery.

To remove the edge brush, firstly you will need to remove the plastic front visor by lifting it up and away from the sweeper Turn the sweeper upside down and remove the edge brush by pushing the tab at the back of the brush and lifting it away from the brush bar. Check if the white cog underneath the edge brush is damaged. Also, check if the white cog on the end of the brush bar is damaged.

If there are no signs of damage, replace the edge brush. Make sure you line up the clips - when the edge brush is secured into place, you will hear a click.

 If there is damage to the edge brush or brush-bar, you can order replacements online via our spares page. 

Handle

Trouble fitting the lower handle (Style 3)

Make sure the grey locking click is pulled out as far as it will go.

Insert the metal pin on the lower handle into the hole located on the knuckle in the main body making sure the hole at the top is facing the front of the sweeper. The lower handle should sit flush against the knuckle. Push the grey locking clip into the back of the main body to lock the handle into place.  

Trouble fitting the telescopic tubes (Style 3)

Insert the telescopic tubes into the lower handle making sure the push button is facing the front of the sweeper, push the telescopic tubes down into the lower handle the push button will pop into the hole to secure the telescopic tubes into place.

Trouble fitting the top handle (Style 3)

Insert the top handle into the telescopic tubes making sure the triangle point is facing the front of the sweeper

Trouble removing the lower handle (Style 3)

Make sure the grey locking clip (located at the back of the main body below the lower handle) has been pulled out as far as it will go. This will unlock the lower handle.  Pull the lower handle up and off the main body .

Trouble removing the telescopic tubes (Style 3)

Push the button on the front of the lower handle and pull on the telescopic tubes at the same time, they should lift easily out of the lower handle.

Trouble removing the top handle (Style 3)

Once the top handle has been secured to the telescopic tubes you will be unable to remove it.

Trouble reclining the handle (Style 3)

Make sure the metal pin on the lower handle has been correctly inserted into the knuckle and the grey locking clip is securely locked into place.

Put your foot on the left hand-side of the main body and pull the handle backwards away from the sweeper. You will hear the handle click as it is pulled backwards and forwards this is normal.

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