Terms & Conditions

Definitions

In these Terms and Conditions, unless the context requires otherwise:

• "Gtech", "we", "us", or "our" means Grey Technology Limited, a company registered in England and Wales (Company No. 04320113), whose registered office is at Brindley Road Warndon, Worcester, WR4 9FB
• "Customer", "you", or "your" means any individual or entity purchasing Gtech products, whether directly from Gtech or via any Gtech-operated platform.
• "Products" means any goods sold or supplied by Gtech, including accessories, parts, or consumables.
• "Order" means any purchase or attempted purchase of Products, whether made online, by telephone, or through any authorised third-party platform.

Ordering

By placing an order with Gtech, you agree to be bound by our Terms and Conditions. We advise you to keep a copy of these Terms and Conditions, as well as your order details, for your future reference. We have tried to make these Terms and Conditions as simple as possible, and recommend that you print them from the website when placing your order.

When you submit your order, you are offering to purchase products from us at the prices indicated on the website. The contract between us is not formed until we have acknowledged acceptance of your order or we dispatch the products to you, whichever is the earlier.

If you discover you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can correct the mistake before the products are dispatched. If you are aged under 18, please get your parent/guardian's consent before ordering.

Website orders

All orders for products from the website must be placed using the shopping basket facility provided on the website. You can place an order either as a guest or by creating an account and logging in with your unique log-in details.

If you choose to create an account, you are responsible for maintaining the confidentiality of your log-in details. You should contact us as soon as possible if you believe that anyone has obtained your log-in details without your permission, or if you become aware of any other breach of security on the website.

We will not be responsible to you if there is unauthorised access to your log-in details, or unauthorised activity on the website as a result of your log-in details becoming compromised, unless this is due to our negligence.

When ordering on the website, you will be directed to a secure payment page operated by our payment provider where you can enter your payment information. Once your payment has been confirmed, you will be directed to a final confirmation screen displaying your order details.

Telephone orders

To place an order over the phone, please call us on 08000 308 794.

International orders

If you wish to have an order delivered outside of the UK, please email us at [email protected] or call us on 08000 308 794.

Shipping & Delivery

Important: Next Day Delivery on Bank Holidays is not guaranteed and may take longer than usual. Please allow up to 2 working days for deliveries of main products on Bank Holidays.

Free Delivery

Delivery is free to all UK addresses for orders containing a Gtech Vacuum, Carpet Sweeper, Wet & Dry Vacuum, Hair Dryer, Hair Straightener, Lawnmower, Grass Trimmer, Hedge Trimmer or Power Tool. Vacuum dust bags, grass trimmer blades, and all parts ordered under warranty also qualify for free delivery.

All other orders for spares and accessories only will incur a £3.99 delivery charge.

Delivery Times

Our courier partners will attempt Next Working Day delivery for orders containing a Gtech Vacuum, Carpet Sweeper, Wet & Dry Vacuum, Hair Dryer, Hair Straightener, Lawnmower, Grass Trimmer, Hedge Trimmer or Power Tool, however this is not a guaranteed service.

Products will be delivered to the delivery address you specify when placing your order. If you order more than one product in a single order, they may be dispatched separately and arrive at different times.

Orders for spares and accessories will be delivered within 5-10 working days of your order.

Upgraded Delivery Options

When placing your order for spares and accessories only, you have the option to upgrade to Next Day delivery for £5.99. Orders must be placed before 7pm for Next Day delivery; orders placed after 7pm will be delivered the following working day. Next Day delivery is not available for eBike batteries, and excludes Bank Holidays. We will always endeavour to meet all delivery times, however if there are warehouse or courier disruptions, high volume sales periods, or other issues beyond our control, we will not be held liable for delays.

Delivery Restrictions

Attempted Next Day and Next Day delivery services are not available to Northern Ireland, UK islands and highlands due to longer carriage times to these areas. This applies to the following postcode areas:

The Channel Islands: JE1, JE2, JE3, JE4, JE5, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, GY10.

Scilly Islands: TR21, TR22, TR23, TR24, TR25

Isle of Man: IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99.

Scottish Highlands and Islands: AB31-35, AB36- 38, AB41-54, AB55-AB56, FK17-21, HS 1-9, IV1-IV63, KA27-28, KW 0-17, PA 20-78, PH 15-99, ZE (all).

International Deliveries

If you wish to have products delivered outside the UK, please visit our contact us page for availability or call us on 08000 308 794 before placing an order. You will be advised of the estimated delivery charge and lead time for your order before purchase.

For deliveries outside the UK, please be aware that you are responsible for any customs, tax or duty charges that may be required.

 

Payment Methods

The prices indicated on the website include VAT, unless otherwise stated. Payment must be made in British pounds. You can pay for products using most major credit and debit cards.

You also have the option to pay via Amazon Pay, Google Pay, PayPal or Klarna:

• Amazon Pay helps you shop quickly, safely and securely. If you already have an Amazon account, you can pay on our website without re-entering your payment and address details. At checkout, simply select the Amazon Pay option, which will allow you to securely log into your Amazon account, where you can select any existing delivery details and payment methods that you want to use for that order. All Amazon transactions are protected by Amazon's A-Z Guarantee.

• Google Pay - If you have Google Pay set up on your device, you can use it for a fast and secure checkout. Simply select Google Pay at checkout to complete your purchase using your saved payment methods.

• PayPal - Existing PayPal customers can use delivery details and payment methods already associated with their PayPal account. At checkout, simply select the PayPal option, which will allow you to securely log into your PayPal account, where you can select any existing delivery details and payment methods that you want to use for that order.

• Klarna Pay in 3 - With Klarna Pay in 3, you can pay for your purchase by dividing the cost into three equal instalments. At checkout, you'll see an option to 'Pay in 3 interest-free instalments'. When you choose this option, simply enter your card details to complete your purchase. There are no interest, fees or charges from Klarna for using a debit or credit card. However, your bank may charge you interest or other fees if you pay using an interest-bearing credit card. Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Additional terms and conditions and late fees apply.

Payment Responsibility

It is your responsibility to ensure that the payment details you provide are correct and complete. We are not responsible for supplying products if the details you submit when placing your order are incorrect or incomplete. No payment will be deemed to have been made until we have received cleared funds, and we will not dispatch products until we receive payment in full.

Voucher Codes

Please note: The AirRAM 3 Pink Edition and Multi Platinum are excluded from any sitewide discounts.

Redeeming Voucher Codes

To redeem your voucher code, enter your individual code in the "voucher code" box on the order summary page. Voucher codes are only valid for the combination of products or services specified at the point you were provided with the code. Exclusions and limitations will be stated at that point. All purchases are subject to standard www.gtech.co.uk terms and conditions.

Voucher Code Restrictions

Voucher codes may only be used once. Voucher codes are not valid in conjunction with any other promotion or voucher code, and are not valid on sale items or other discounted items, including bundles.

Voucher codes are non-transferable. Resale and distribution of voucher codes is prohibited, including unauthorised publication of voucher codes on any internet forum, website or social media.

A voucher code entitles you to a saving on a new order. There is no cash alternative. We reserve the right to withdraw voucher codes at any time without prior notice.

 

30-Day Money Back Guarantee

All products ordered from www.gtech.co.uk (or by telephone from Gtech) are covered by a 30-day money back guarantee. If you change your mind within 30 days, please contact us to arrange the return or exchange of the product(s). However, we ask that you cover the cost of return carriage at £10 per order for all products. Please use the original packaging to return your product, or if this is no longer available, please source equivalent packaging. This ensures the item is not damaged in transit when being returned to us. Our 30-day money back guarantee does not affect your statutory rights.

Warranty Terms and Conditions

To register a product for Gtech warranty, visit www.gtech.co.uk/registerproduct.

You will need to register your product with us if you have purchased from an official third party Gtech retailer.

Warranty

Orders of a Gtech Vacuum, Carpet Sweeper, Wet & Dry Vacuum, Hair Dryer, Hair Straightener, Lawnmower, Grass Trimmer, Hedge Trimmer or Power Tool are covered by a 2-year warranty. All other products e.g. spares and accessories are covered by a 6-month warranty. To qualify for your warranty you must have proof of purchase.

Summary

The guarantee becomes effective at the date of purchase (or the date of delivery if this is later). If a product is repaired or replaced during the warranty period, the warranty period is not started again.

• You must provide proof of delivery/purchase before any work can be carried out on the product. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note.
• All work will be carried out by Gtech or its authorised agents.
• Any parts which are replaced will become the property of Gtech.
• The repair or replacement of your product is under guarantee and will not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your statutory right as a consumer.

What's not covered?

Gtech does not guarantee the repair or replacement of a product as a result of:

• Normal wear and tear (e.g. belt, brush bar, batteries).
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not in accordance with the operating manual.
• Blockages - please refer to the operating manual for details of how to unblock your vacuum cleaner.
• Use of the product for anything other than the normal domestic household purposes.
• Use of parts and accessories which are not Gtech genuine components.
• Faulty installation (except where installed by Gtech).
• Repairs or alterations carried out by parties other than Gtech or its authorised agents.
• Purchasing your product from an unofficial third party (i.e. not from Gtech or an official Gtech retailer).
• If you are in doubt as to what is covered by your guarantee, please call the Customer Support team on 08000 308 794.

Please note, international orders are subject to a delivery charge for both faulty and non-faulty products.

What to do if you have a fault with your product?

If your product stops working at any time, please visit our support area where you can find troubleshooting, including online manuals, FAQs and how-to videos, as well as genuine spares and replacement parts compatible with your product.

If your product is within its warranty and has a fault, please do the following:

• Visit our contact us page for availability, call us on 08000 308 794, or email us at [email protected]. We will go through troubleshooting with you to identify the fault.
• If your fault can be resolved by a replacement part, this will be sent to you free of charge.
• Following troubleshooting, if your product needs to be replaced, we will arrange collection of your faulty product for inspection, and delivery of a replacement product free of charge.

 

Purchase Limits and Resale Policy

Purpose and Scope

This Policy forms part of the Terms and Conditions of Sale governing all Orders placed with Gtech.

The purpose of this Policy is to ensure fair and equitable access to Products, protect the integrity of Gtech's pricing and distribution channels, and prevent unauthorised resale or commercial redistribution.

Purchase Limits

Unless expressly authorised in writing by Gtech:

• No more than five (5) units of any single Product (SKU) may be purchased per Order; and
• No more than five (5) separate Orders may be placed by or on behalf of the same Customer within any rolling twenty-eight (28) day period.

These limits apply cumulatively across all purchasing channels, including Gtech's website, telephone sales, and any third-party sales platforms operated by or on behalf of Gtech.

We reserve the right to amend or suspend these limits at any time without prior notice.

Orders for Business or Commercial Use

Gtech Products are supplied primarily for personal, domestic use.

Where you operate a business (including but not limited to retail chains, offices, or hospitality venues) and seek to purchase Products for internal business use, you must visit our contact us page for availability, call us on 08000 308 794, or email us at [email protected] prior to placing any such Order.

We may require documentary evidence, including (without limitation):

• Proof of business registration;
• Evidence of multiple trading addresses; and
• A written explanation of intended use.

Upon satisfactory verification, we may, at our sole discretion, authorise quantities in excess of the standard limits.

Prohibition on Resale

All Products are sold on the express condition that they are for your own use and not for resale, redistribution, or any other commercial exploitation without our prior written consent.

We reserve the right, at our sole discretion, to:

• Cancel or refuse any Order reasonably suspected of being for resale or unauthorised redistribution;
• Block or flag Customer accounts or contact details linked to suspected resale activity;
• Refuse or cancel Orders shipped to fulfilment centres, freight forwarders, or other redistribution facilities;
• Withhold refunds or deduct administrative costs where there is clear evidence of resale intent or fraudulent conduct.

Monitoring and Enforcement

We actively monitor purchasing and delivery patterns to ensure compliance with this Policy.

Indicators that may trigger review or cancellation include, but are not limited to:

• Orders exceeding published limits;
• Multiple Orders within a short timeframe;
• Deliveries to known commercial redistribution or freight-forwarding addresses;
• Use of multiple Customer accounts associated with the same delivery address or payment details; or
• Any pattern of behaviour consistent with unauthorised resale.

Where an Order is cancelled under this Policy, we will notify you by email and refund any payments received (subject to the provisions above regarding administrative costs).

We may permanently restrict or block any Customer, address, or payment method associated with repeated or serious breaches of this Policy.

False or Misleading Information

Providing false, misleading, or incomplete information regarding the intended use of Products, or attempting to circumvent these restrictions (for example, by using alternative accounts or third parties), constitutes a material breach of this Policy.

We may, at our discretion:

• Immediately suspend or terminate your account;
• Cancel any current or future Order; and
• Report fraudulent conduct to relevant authorities.

Data Processing and Fraud Prevention

We process personal data in accordance with applicable data protection laws and our Privacy Policy.

By placing an Order, you consent to us processing personal data for the purpose of detecting and preventing resale, fraud, and abuse, including cross-referencing account, payment, and delivery data.

Gtech's Discretion

We retain sole and absolute discretion to interpret, apply, and enforce this Policy.

We are under no obligation to disclose specific investigative details or evidence relating to our enforcement decisions.

We may amend, update, or withdraw this Policy at any time without prior notice.

Statutory Rights

Nothing in this Policy shall affect your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

Advertising Mail

Gtech works with carefully selected third parties to deliver advertising mail to qualified UK consumers.

Gtech and the third parties it works with all work strictly under the Data Protection Act (1998) and within Direct Marketing Association (DMA) Code of Practice to ensure that any data that we use has been collected fairly and lawfully. The third parties we work with are all registered with the Information Commissioners Office (ICO).

Any data we use for advertising mail excludes any individual that has signed up to the Mailing Preference Service (MPS). In addition, we also use commercially available data to screen out any known changes in address and other lapsed or out of date addresses. We do this to give us every chance of only delivering to current addresses who may be interested in our products. Finally, any data we use to produce postal advertising excludes anyone that as opted out of postal advertising from Gtech previously. If you require any further information regarding receipt of Gtech advertising mail please contact us.

If you would like to opt out of all third party advertising mail we recommend that registering with the Mailing Preference Service (MPS). All Direct Marketing Association (DMA) member companies work with the MPS as a condition of membership. 

Opting out

A notification we receive from an individual opting-out of advertising from Gtech takes effect immediately – no new postal advertising will be produced after that point (opt out is instant).

If you would like to opt-out of Gtech postal advertising please contact us.

Gtech postal advertising has a production cycle of 1-2 months which, in rare instances, can mean that a subsequent item(s) of mail may be delivered after the opt-out notice. This means a maximum 90-day period after the initial opt-out notice for postal advertising may apply in a very small percentage of cases.

Privacy & Security

To read our Privacy Policy, click here.

Legal information

These Terms and Conditions are a contract between you and us. Neither of us intend that these Terms and Conditions will be enforceable by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999. These Terms and Conditions and all communications between us will be conducted in the English Language. The laws of England and Wales apply to these Terms and Conditions. If any disputes arise between you and us (for example, in relation to your order) and you want to take court proceedings, you must do so in the courts of England and Wales.

Updating your details

If you change address or any other personal details, please write to us at Gtech, Brindley Road, Warndon, Worcestershire, WR4 9FB, so that we can update our records.

How to contact us

Please visit our contact us page for availability, call us on 08000 308 794, email us at [email protected], or write to Gtech, Brindley Road, Warndon, Worcestershire, WR4 9FB.

Cookies

To read our Cookie Policy, click here.

Registered Company Information

Grey Technology Limited is registered in England & Wales with Company Number: 04320113. Registered Office: Gtech, Brindley Road, Warndon, Worcestershire, WR4 9FB.