Last Updated: 20th March 2018
General Privacy Inquiries: Please submit any questions, concerns or comments you have about this Privacy Statement or any requests concerning your personal data to our Data Protection Lead by email to [email protected].
The information we learn from customers helps us personalise and continually improve your experience at Gtech (Grey Technology Limited). We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, and recommend merchandise that might be of interest to you. We also use this information to improve our website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather:
Gtech (Grey Technology Limited) may collect personal information which we receive when:
This may include information:
We may collect the following types of information:
We work with Epsilon Abacus (registered Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods and home interior categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers wider buying patterns. From this information, retailers can tailor their communications, sending prospect customers suitable offers that should be of interest to them, based on what they like to buy.
Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please call us on 01908 522455, write to us at our address below or email us at [email protected]
As a user of our products or services, we will send you support communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that's happening at Gtech ( Grey Technology Limited) which we think you might like to know about; whether it’s our latest product announcements, owner offers or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How is this personal information used?'
We collect and handle information from all visitors to our website, whether you actively provide us with that information or merely browse our websites. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites.
We use this information so that we can see how long our website takes to load, how it is used, the number of visitors to the different sections of our website, and what information visitors look at most.
We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google, YouTube [or on social media]).
You may use social media to contact us about your Gtech products, or to let people know what you think about your Gtech product. We review publicly available social media and online sites to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.
The information we collect from social media and online sites sometimes includes personal information that has been put online and is publicly available. We make sure any information we use is properly credited to its source or is made anonymous.
These online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you. These Terms and Conditions are a contract between you and us. Neither of us intend that these Terms and Conditions will be enforceable by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999. These Terms and Conditions and all communications between us will be conducted in the English language. The laws of England and Wales apply to these Terms and Conditions. If any disputes arise between you and us (for example, in relation to your order) and you want to take court proceedings, you must do so in the courts of England and Wales.
The cookies used on our websites have been categorised based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our websites and other online services:
Category 1: Strictly Necessary Cookies
These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.
Category 2: Performance Cookies
These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimise our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.
Category 3: Functionality Cookies
These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area. We may also remember preferences such as text size, fonts and other customisable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Gtech websites.
We use the personal information we collect to: provide and improve our services, to provide you with a personalised experience on our sites (especially, by offering you services and items that you may like), to contact you about your account and our Services, to provide you customer service, to provide you with personalized advertising and marketing, and to detect fraudulent or illegal activities. We may use and retain your personal information as follows:
Provide, improve and personalise our services
Contact you about your account and provide you customer service
Personalise our advertising and marketing communications
Prevent, detect, mitigate and investigate fraudulent or illegal activities
We retain your personal information for as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our and take other actions permitted or required by applicable laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.
We will only send you marketing communications when you have told us that you are happy for us to do so.
You can change the way that we contact you in the following ways;
Opt-In/Start Contacting Me
If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an "opt-in") by:
Changing your preferences
If you have previously said that you would like us to contact you ("opted-in") but would like to change or update the way that we do so, you can update your preferences by:
Opt-Out/Stop Contacting Me;
If you want to stop receiving marketing or support communications from us (sometimes called "opting out"), you can do so at any time by:
Third parties who provide services on our behalf
The third parties who provide services on our behalf fall into the following categories:
Gtech (Grey Technology Limited) will only retain customers’ personal information for as long as it needs it to carry out a purpose or meet a particular obligation.
Gtech (Grey Technology Limited) will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Gtech (Grey Technology Limited) relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform Gtech (Grey Technology Limited) of any changes to their information (e.g. by updating your account details on Gtech (Grey Technology Limited) websites).
We give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences.
You have the right to access, update and amend personal information that we hold about you. In certain circumstances, you can also:
If you would like to exercise any of your rights in relation to your personal information, please e-mail [email protected]
We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.
We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
Our procedures mean that we may request proof of identity before we share your personal information with you.
In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.
However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.
We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.
We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
Gtech (Grey Technology Limited) websites and products are not directed at children. We do not knowingly collect any personal information from children.
If you are a child, please do not attempt to become a registered user of our websites, apps or products or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.
If you are aware of a child who has provided their personal information to us, please contact us at [email protected]
If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email our Privacy Team.
If, after speaking to us, you are not satisfied with our response, you can contact the Information Commissioner's Office ( https://ico.org.uk ) who is responsible for handling complaints about the use of personal information.
You can contact our Privacy Team at any time at [email protected] . We will get back to you as soon as possible.